Hotel Royal

4 Arnon Meir - 3 months ago

Very good location 150 m from the hauptbanhof.
Very good service at the desk. And seldom very good breakfast.
The only issue is the noise on the west side room's which are up the main street. The team moved us to another room and it was perfect

2 Stefan Babb - a month ago

Photos are not a true representation of the true condition. Fire escape blocked by debris. Hotel staff stated the manager is aware but has not taken any action. No complimentary water, drinking glasses, or coffee pot in room.

1 Oleksii Vorobiov - 3 months ago

Do they make money here on the victims of the war in Ukraine? Why not, it is legal and clear according to the rules. But what about morality and compassion?

I booked a room at this hotel on May 26-27, 2022 because I am a ukrainian volunteer and had to go to Munich to receive humanitarian aid for my fellow citizens. But due to hostilities in Ukraine and some disagreements with suppliers in Munich who forgot to announce in advance that May 27 is a non-working day, the date of the trip was postponed.

I informed Booking.com and Hotel Royal München the day before the chek-in date of force majeure and asked to either change the date or cancel the reservation for free and not to charge me a € 113 fine.

But they didn't do it and collected money :)
Booking.com customer support answeard to my further explanations. They were very sensitive but helpless. They asked the hotel's consent not to charge for a service that the hotel did not provide.

I personally talked on the phone to the hotel staff, who told me that they did not break any rules, and have the right to charge me € 113 even if I have cancelled reservation a day before chek-in time because such rules of residence are agreed with Booking.com
And their chief manager decided to deny my request to return the collected funds.

The hotel did it legitimate! No violations of the law or regulations! But is it ethical and moral to treat people who suffer from war like that in such circumstances?

3 Daniella Sandoval Estela - 2 weeks ago

A good location and the room was very clean. But they have the worst customer service I have ever seen. The recepcionist was always rude and upset by everything they said to her. Its a shame that a hotel with so many things is overshadowed by the attitude of one of this workers.

4 Vitaliy K - 2 years ago

+ The hotel room was quite simple but comfortable enough with a nice view. Thanks to the staff for early check in. The breakfast is good. Very good location of the hotel near the old town with many shops nearby.
- There is practically no criticism for a hotel of this price level. Perhaps someone will be confused by the location close to the Central railway station and the presence of adult facilities on the street. But our family did not see this as a problem and felt absolutely safe even late in the evening.

5 Malvina Novikova - 3 years ago

Good hotel its new. They still have constructions. Room was good. Located right by the train station it was convenient for 1 night flight connection. Lady is very friendly on the lobby. Didn't try the breakfast but smells good.

5 Dude Whitebeard - 5 years ago

Perfect if you want to explore the city. Rooms are clean. Reception and breakfast staff is very helpful. Maids are doing their jobs very good. If you want to stay here you shouldn't be the intolerate kind of person. Very colorful surrounding but after a 3 minute walk you are in the old city. will recommend! Hint: book a 'comfort' room to ensure that your room is on the quiet side of the hotel. worth it(if you need silence to sleep)!