3 S. Faust - 3 months ago
Not recommended beyond sleeping only.
This would have been a 5 star review since price/value in terms of cleanliness, comfort, location, etc all meet the requirements.
Minus 1 star -
The Room/price includes free water. There is none. It has been replaced with coffee pads since a delivery was not in yet.
When requesting a water from reception which is visible in a big fridge right there, that was not possible without charge.
In short - there was water. The hotel simply had an issue with the “room water delivery” and decided to make it a customer issue. That revenue before customer attitude leaves a bitter taste.
The second -1 star
Booking charges you (50%) in advance and then again (100%) on site at arrival.
The first withdrawal is a “reservation” with the right to hold for 1 month.
For the duration of up to one month you pay 150%.
This leaves you with the task to keep in mind the task to check if you get your money back.
With a hotel that does not trust me as a customer, I am not trusting them with my money.
Summary - good hotel manages to transform expected hospitality into experienced negligence.