Berliner Sparkasse - PrivatkundenCenter

5 Maryna Savelieva - 2 months ago

I am very grateful to Sandra Stavicka for help with bank account opening. She replied to all my questions and was very polite and helpful. Everything lasted 20 minutes and she also provided her email for further questions.

5 Supriyo Panda - 11 months ago

I was very impressed with the customer service provided by Dafina Elmazi for opening my current account at Sparkasse. Not only is she super polite and competent but she also ensures that you understand every part of the contract before you sign it. I received answers to all my questions and I had a truly amazing experience at Sparkasse. I recommend Sparkasse to every foreign student that wants to open a German account. Thank you so much for the awesome service!

5 Вера Арбиева - a year ago

I know many foreigners have problems with Sparkasse, and that they are not always professional and polite in their service. However, I was very lucky to get a wonderful consultant who handled my bad German with patience (even though she did not speak English at all) and kindly did everything she could to help me with my case — Frau Marion Becker. I really recommend her, she is a real blessing.

1 Cha_r__ - 9 months ago

extremely unfriendly security guard even with all the covid regualtions met, raising voice to customers
+) discriminatory towards age
+) absence of enough action done to a yelling customer towards Sparkasse service employee

5 Chikara Aoshima - 2 months ago

She was very kind and helpful. Thank you so much.

5 Muhammet Arslan - 10 months ago

I want to thank you so much for all service team - especially Mrs. Hermann for helping me all my issues. Sparkasse is my only bank since I move to germany and I’m so happy with them. Thank you team

1 Ying Wang - 2 years ago

Very rude "manager". We wanted to open accounts, was just trying to take a waiting number from the machine, one person came immediately to ask what we want, then told us we should go to another branch because it will take 4 weeks since they are the main branch, then he gave us a printed paper to show the document needed. We were confused because a few weeks ago we came to ask about opening accounts but we got a proper waiting number and there was a person explaining everything to us, comparing different products, also the credit card and fees, and told us to write her when we want to open. So we went back to check on the machine what waiting type we chose last time. The same person came again, again didn't even give us time to take a look at the machine. We said we were confused since it is so different from last time and felt like being pushed out. He got super irritated and saying that he is the manager he knows better than others and he was telling us the best way. And said that if we don't trust him just take a number and wait half hour to just get the same printed paper list it is not his problem. We said couple of times we were just confused and wanted to see what type of waiting number we took last time. This is so rude. Even if it takes longer time here, we still want to check the machine and check what type of service we had last time, not just being told "the best way". He is the manager so what ? He told the so called "best way" so what ? We can't even take a look at the machine or what ? Kept saying that he told us the reason already but he didn't tell the reason the first time. Kept insisting that he was super polite, but just adding a "please" doesn't make a person polite. Go f*ck yourself please, and please appreciate how polite I am.