5 Akhmad Tulkunov - 4 months ago
Update - 3 years later: Still loving it!
Update - 1 year later
This is the most customer centric fitness company where I have trained. I am not talking about staff coming over and asking how I am doing, although they all do say "Hi" occasionally, when you make an eye contact with them. I am talking about their Courses, them asking around to wear masks, filling out all the anti bacterial sprays, and keeping the whole gym area clean + clean changing rooms all the time.
During lockdown, this was probably the only company that engaged with everyone via Instagram and provided live courses on HIIT and lifting, which even though I didn't follow, but they were there, and probably some people followed.
They always replied to direct messages, and communicate with users, which is amazing and always posted updated content and you can follow them on IG and I recommend everyone to do this.
They have incredible employees running classes, and they are super energetic, I don't know where they get energy from, but these people define mood of others, and I am always in a good mood when I see them. They also greet you when you arrive, ok not all the time, but they also have work to do, maybe they are registering someone, or focused on work on computer or some other things. They also say good bye (Tschüss) when you leave, not all times again, but when they can they are happy to. I think there are 5-6 male trainers and 2-3 female trainers, and they are all very nice.
They do their duties, make sure everyone follows rules, make sure everyone wears masks, and maintain gym, which is great! I do recommend to join this gym any time 24/7/365 (they are actually open all the time), you go there, you train, reach your goals and return home happy.
(Subscription price is underpriced)
My first review (slight edit of grammar mistakes and a bit of edit of my initial feelings).
All my dreams came true. Honestly, this gym has everything i personally need including Crossfit area, Bodybuilding area, HIIT area, Women area (for my girlfriend), Calisthenics area with pull up bars, Large cardio area and area for courses which is huge as well. They also have free fast internet without password (who would say no to that :D).
This place offers more: Group workouts, and a large room for a large club workout, which looks like a ton of people getting together and partying (great cardio for everyone).
In terms of customer service I find it optimal, you ask questions and they answer them. I read many comments that sometimes customer service is not always easily to find, but waiting 5 min or some other amount is worth for the variation of the equipment and opportunity to train we get. For the price that the gym offers I am more than happy to be a member here.
P.s. Half of their cardio equipment offer you a large screen to Netflix and chill, can’t believe that. I’m not using them, but the idea of using such equipment makes me feel cool ????????
I trained around three times there so far and my experience is great!
I hope you will have the same experience as I had so far!
