25hours Hotel Frankfurt The Trip

5 Sebastian Ehrenreich - 2 months ago

I love the hotel and the hotel chain! They do quite a few things right and much better than many other hotels!
They include the minibar, they offer you housekeeping or to plant a tree, they say „Du“, the rooms are beautiful, well equipped and excellently thought out and so much more!
On top I want to highlight the reception dude who checked me in and out - good guy (for privacy reasons not named)!
But dear 25h hotel please reward his great work and attitude ????????????❤️

4 Jennifer Blankenstein - 6 months ago

very nice staff at the reception, fast and good working. Just at breakfast they were a bit stressed and unfriendly (no hello and good morning).
Rooms are very clean and I like that you also have over there a speaker.
The things in the mini fridge is free which is super friendly.
They have a cool lobby to hang out and the interior is very nice.
Beds are also very comfy.
The area around is just a horrible place to walk around alone as a blond woman. So they have around it nice restaurants but it's not fun to walk there.
They also didn't let us know that the restaurant is closed on a monday when we asked to have dinner there.

1 André Bögelsack - 4 months ago

I am very loyal customer of the Accor group but this hotel was just simply unacceptable and super disappointing.
- Check-in was fast but key cards could not be issued due to technical issues. Nobody was issuing the key cards later and handed those over. I had to go down to the reception and grab it. Zero pro-activeness.
- No hot water: The one morning I was left without any hot water in the room. I was about to take a shower but no luck at all. After calling the facility team, it took them quite some time to get it fixed. By that time I was already supposed to start working - so no shower.
- Elevator not operating: Short time only but still a piece in this puzzle, which makes me go for a 1 star rating.
- Window could not be closed: Due to a broken part of the window, I was unable to close it. Hence, it was noisy in the night and
- Breakfast is served in a bar next to the hotel, where the food quality as such is good. But the waiters are, most likely, not professional and forgot my orders. So, after one noisy night without a hot shower in the morning, I was left with a minimum breakfast.

As a result, I did check out earlier and chose a different hotel. I did not want to stay any longer anymore - simply felt too uncomfortable.

4 Laren Agius - 3 weeks ago

The hotel is amazing, with great decor and service. The rooms are clean, comfortable and very well equiped, they even have a free mini bar too ????.

The only downside, which is to no fault of the hotel is the neighborhood, the hotel is just outside the red light district, which is very rough and is not the safest, however if you avoid walking through Karlsplatz and go left towards the main road it is safe and clean.

1 Karim Bekdache - a month ago

I was in town for business.
The neighborhood is quite (very) sketchy. Checked out after the first night because of that (originally planned on staying 4) and the hotel was not accommodating or understanding at all.
They charged the entire stay for our entire group (then gave a 10% discount when I wanted to keep the rooms…still not enough as all hotels usually have 24 hour cancellation policies)

1 Sarah Gallagher - 2 months ago

Hotel had no record of my travel, despite confirmations. Was put in a room with broken AC. Called front desk (to fix the AC) and the restaurant (to order dinner). Phone rang on both numbers for several minutes with no answer. Apparently I’m lucky they had any rooms at all in this glorified hostel with gaggles of junkies outside. What a terrible way to run a business. I have recommended to my company that they do not send any other travelers here.

5 Isaac Rodopoulos - a week ago

Fantastic, hype, super vibe hotel, with fresh atmosphere.

All staff very helpful, always smiling, super funny.

Book dinner at Shuka restaurant (you must reserve).