Mercure Hotel Duesseldorf City Center

5 Вероніка Григорьєва - 2 months ago

I travelled with my family, and our staying at this hotel was wonderful. First of all, polite and kind staff. Comfortable and clean room with necessary equipment (such a coffee machine and a teapot), amazing location of the hotel, all you need is not so far. For this price hotel did its best to make their visitors satisfied. Thank you!

4 Amish Agarwal - 2 months ago

A good hotel with good staff. Decent location right in the city centre of Dusseldorf. Close to hauptbanhof (main railway station). The breakfast is just average for a 4 star hotel. Nothing fancy that you would expect from a 4 star property. Rooms look old but everything is still in place. There is no minibar in the room.

2 Maria Petrişor - 4 months ago

This is no 4 star hotel. The rooms are very out dated and cleanliness needs to be worked on… Very expensive for such poor quality service. In desperate need of a renovation. Breakfast was also disappointing, the staff did not do refills for the buffet and the quality of the food can not be compared to other Mercure hotels we‘ve stayed at. Would not recommend this hotel.

3 David Millan Santos - 3 months ago

I normally stay in Mercure hotels and they are very good. I expected this one to be better for the price you pay. Comfy room but not very clean, the breakfast is really good.

5 Thanh Cong Huynh - 3 months ago

I can absolutely recommend this place. For Dokomi it is near the main station and Little Tokyo, if you are excited for asian food and events.
The rooms has all the essential things you need. It is quite good soundproofed. The bathroom is clean and offers a big shower.
Service was great and friedly. We came early for check and could leave our luggage there.
Additionally you can have breakfast, but I haven't made use of it.

4 Omar Saif - 2 days ago

We stayed at Mercure Düsseldorf City Center last weekend for the second time since a couple of months. The hotel is within proximity to the central station. The overall impression of the hotel and the rooms is underwhelming, unlike other Mercure hotels I stayed in. The rooms and furniture are in need of a revamp and refurbishment.

Now the highlight of the stay, was the very well poised, gracious, friendly front desk staff member Nikita Daniels. Which I had the pleasure of encountering at check-in on both stays. I must point out I felt welcomed back, had a quick seamless check-in and was given an excellent recommendation by Nikita on where to go eat for dinner just around the corner. So, usually the staff makes all the difference and improve the overall picture of the stay with their personalities and customer service skills. We are grateful for Nikita for making our weekend in Düsseldorf wonderful, so thank you!

Finally, I have to point out the truly negative observation of the stay unfortunately caused by a different staff member, the manager Mr. Essam Labib. The day before checkout, I went down to reception to extend my keys to 5pm for the day of checkout, as this a benefit offered to Accor members. It was done no problem as a silver Accor member (former Gold here and reclaiming it status after this stay). On the day of the checkout my keys expired at noon, so I went down again to activate the keys again. I explained the situation to Mr. Labib (front desk manager) he said a late check out fee would incur as a result. To my surprise I thought he was joking and said to him are you aware I’m an Accor member and a regular customer and a complimentary late checkout is one of the benefits of the Accor membership. Mr. Labib did not answer, and I had thought the matter was settled.

Sadly, the notion of customer loyalty/valuing regular customers is often lost with some people/organizations working in a customer-oriented roles. On the day of the checkout, upon settling the bill I was astonished to find out a late checkout has been indeed incurred. The amount of the extra charges did not matter to me and the charges were eventually waived off, but the principal idea behind was very disappointing and thanks to Mr. Essam Labib a wonderful weekend has been spoiled by him and over something that is so silly and trivial. Issues like this prompt me to look for stays elsewhere when your regular customers are not appreciated. I am looking forward to a response and an explanation from higher management and rest assured this concern will be escalated to somebody at Accor offices.

3 Marcia Oliveira (MAH) - a month ago

The cleanliness was not excellent and I think they could modernize the hotel a bit. Good breakfast, for me who don't have a habit of eating in the morning.