BVLGARI

1 Wojciech Opiela - 9 months ago

Hi all
I'm really disappointed with the online service which Bulgari shop in Dusseldorf provide. I sent an email few days ago with the question of availability, I'm planning to visit Germany and like to buy some product but unfortunately there is no answer at all not even automatic answer like...we contacted you soon...or something. Such of bad online service which I didn't expected.

4 Weiting Zhao - 5 years ago

After I sent an email to the customer service of Bulgari offcial website, Mrs. Reich (the store manager) contacted me immediately with a really good manner, explaining all her misunderstandings and making a sincere apology with a nice gift (see the attached photo). And at last, the bag was sent for a 3rd time and this time it is carefully packaged with a really good status (totally different from the last 2 times). Although I spent a lot of time on this issue, I really appreciate the way they dealed with it after they realized their mistake as well as the speed they made response. I would rather believe that my following suffering is just a careless mistake which rarely happened. And at the end, my problem is solved happily and I think they will do a better job at the first place in the future.
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Never ever gonna buy any product from this store. I paid half of my salary and bought a bag. After I received it, there are several scatches that I cannot even tell whether it is a second hand one or a new one. I tried to negotiate and Ms. Tlili u0026 the store manager promised me a change of a new one. And for the 2nd time, I received exactly the same one as the 1st time. I called again. Ms. Tili said it for sure that is another one which is completely new. But the positions of all the scatches are totally the same. No matter what I explained to them (it can be easily proven by comparing the photos I sent before showing the scatches and the photos of the 2nd bag), Ms. Tlili insist that it is a new one, completely ignoring my suggestions for sending her the photos. Then I said I want to speak with the store manager. But the store manager with a really bad attitude and refused to pick up the phone (I heard that from their conversation). Then Ms. Tlili said she was busy at that time and asked me to call in an hour . I waited and called for the 2nd time and was told the store manager is on another phone. Then it is the 3rd time. This time it was Ms. Tlili. She provided a solution is that I sent back the bag and they refund me the money. Meanwhile, the store manager didn't want to pick up the phone. Ms. Tlili even told me that she was not there at the moment. With my insistance, she finally picked it up and I said I want to explain the situation. The following is her word, "I am not interested. We wouldn't change it for you for another time. Never call us again. We never gonna sell you any product." Without any chance to speak with the store manager, she just gave the phone back to Ms. Tlili directly after she finished her talk. I felt like I was humiliated. Ms. Tlili then said to me. We refund you the money and that's it with a repeat "never call us again."
Up to now, I haven't figured out what have I done to make their attitude so badly. I just want to get a new bag instead of a "probably second hand one". During the whole process of negotiation, I was polite and try to solve the problem. Am I supposed to take the "second hand bag" with a brand new price?
Below you all can find the pictures of the bag I received for the 1st time and the bag I got for a change for the 2nd time. It is obviously the same one. I was treated terribly wrongly. If you don't want to risk to get the same experience like me, be careful with your purchase.

4 Fahad Al Mazeedi - 4 years ago

The good thing is that they dont run out of things even in high season.

3 Alaa Pazzo - 6 years ago

Good collection

5 Marwan Al ahmad - a month ago

(Translated by Google) Bvlgari Bvlgari is an Italian fine jewelry brand, founded by Sotrios Vulgaris in 1884 and Bulgari is always written using Old Latin letters. The founder of Bvlgari is of Greek origins, where he learned the manufacture and trade of jewelry and opened his first store in 1877. He moved to Corfu and then Naples before landing in Rome in 1881

(Original)
بولجارى Bvlgari هي ماركة مجوهرات ايطالية راقية، أسسها سوتريوس فولجاريس سنة 1884 وتكتب بولجاري دايما باستعمال الحروف اللاتينية القديمة. مؤسس بولغاري يعود لأصول يونانية وفيها تعلم صناعة وتجارة المجوهرات وافتتح متجره الأول في سنة 1877. انتقل الى كورفو ثم نابولي قبل أن ينزل في روما سنة 1881

5 Frank Andrik - 7 months ago

(Translated by Google) Everything wonderful found.

Mrs. Tilly makes the stay something special.
As always, it was very pleasant and the decision to enhance the wonderful day was not difficult for us.
Excellent rings are second to none and we always love to come back.

Many thanks Mrs Tilly

(Original)
Alles wunderbar angetroffen.

Frau Tilly macht den Aufenthalt zu etwas besonderem.
Es war wie immer sehr angenehm, und der Entschluss den wunderbaren Tag zu veredeln fiel uns nicht schwer.
Ausgezeichnete Ringe suchen seinesgleichen und wir kommen immer wieder gerne zurück.

Ganz lieben Dank Frau Tilly

1 Claudia Vitz - a year ago

(Translated by Google) It's a shame that when you buy a piece of jewelry in the middle 4-digit range, you don't even come across it, not even 3 percent if you pay in cash, otherwise I always get that at jewelers. So I don't buy anything there and go somewhere else where people like to sell me something and where I meet a little bit

(Original)
Schade das man beim möglichen Kaufs eines Schmuckstück im mittleren 4 stelligen Bereich gar nicht entgegen kommt, nicht mal 3 Prozent wenn man Barzahlt, das bekomme ich sonst bei Juwelieren immer. So kaufe ich dann dort nichts und gehe wo anders hin, wo man mir gerne etwas verkauft und mir auch ein kleines bisschen entgegen kommt