1 Jhenniey from the Block - a month ago
Bought my Valentino business bag here 4 months ago, I asked extra the worker in the counter about Reklamation or Umtausch specially Reklamation and she said when Item is deffect as long as I have my receipt I can complain and will get my money back or my bag will be exchange. Now, on this time after a few months of using it not even 6 months only 4 months, the zipper is broken and the worker has just lied before!! I felt betrayed by workers now that my bag is broken. This company for me and it's workers I felt that they just wanted to sell their items so they will tell the customers whatever!!!!!! This is full customers betrayal and never will I ever buy any bag In this Galeria Kaufhop ever.