Maisons du Monde

1 Stefanie P. - 4 months ago

I bought something online and the order confirmation said it would be delivered in a week to the store. I will receive an email once it is ready to be picked up. I did not receive an email to pick it up nor even that the item isn’t available anymore and therefore wouldn’t be delivered to the store nor that I receive a refund for my already made payment. I called the customer service a week after it should have been ready for pick up and they told me it wasn’t available therefore wasn’t shipped. But couldn’t tell me why i didn’t receive a refund nor an email about the unavailability! That is unacceptable.

1 Csenge Kovács - a month ago

The final ammount was incorrerct more than i counted, had to recount several time. I also choosed some "destroyed" stuffs with discounts but the shopkeeper sad i have to pay the same, he just simply removed the new price from the product and there was no respect in the way he handled the situation.

1 Stefanos Theologitis - a year ago

Absolutely DISGUSTING customer service - among the worse I have ever encountered. If you buy, pray that everything arrives as intended and that you don't have to contact them for whatever reason. The attached item arrived completely shattered (bonus fault points for extremely bad packaging of a very fragile piece of decoration). For over a month now my tel. calls and emails have gone completely unanswered - I will not be buying again from them. It amazes me how they are still in business after this has proven to be company practice and has happened to so many customers

1 Dominika Czajak - 9 months ago

Terrible service, better avoid and buy somewhere else. Buggy website, broken emails, late reply from customer service team or chat blocked completely. Waited for an ordered product for 1,5 month to then on a day of estimated delivery get a message that delivery is postponed by another 40 days. Its a joke, i dont recommend.

1 Daniela Muresan - a year ago

Fully agree with various feedback on terrible online services, delayed deliveries and waiting times. I purchased a carpet which unfortunately did not fit well in my living room and tried to return it for about 2 months. After many emails and calls I was told I would be called for pick up but it never happened. I had other items in my order and this was the only one I wanted to return. No chance. I’ve been a faithful customer for a few years but s
this is my last purchase - this is how companies start loosing clients, the begining of their end...so sorry to have to say this, I really liked their stuff.

1 Irina Lagoiko - a year ago

Never again!!!
It is the worst experience I had in a long time: I ordered a few things in April! I didn't like some of the items I received and tried to send them back. I created a ticket immediately but received 0 replies for more than a month. I called customer service twice but 2,5 month later nothing has happened!

1 Andrés B - a year ago

AVOID at all cost!! The online service is the worst experience in the world. I ordered a bed and waited for 4 weeks. The bed was missing a leg and a screw and they said it takes them another 5 weeks to deliver a new bed!! They don't send spare parts and they don't solve any of the problems. I will have to sleep on the floor for 5 weeks! And when I called to solve this issue I had to call them 4 times until they were able to talk to me. HORRIBLE EXPERIENCE. This is the last time I buy stuff from Maisons Du Monde.