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ThePompmeister -
2 years ago
Individually the Dr‘s and nurses are great, very caring, but, the organisation is absolutely catastrophic, and I cannot state that strongly enough.
As a patient you have to ask EVERYTHING (this includes the questions you don’t know you are supposed to be asking) and double check everything because what one person tells you will not be the same as the next.
Unfortunately this is our third visit so we knew what chaos to expect, it has gotten worse though.
Before we came we ask very targeted questions about where to go and what we need to do and got our answers. On arrival less than half of what we had been told was correct and we got some very frustrated looks from the staff when we hadn’t filled out forms and signed waivers (that we had never been told about or knew that we needed to sign!!)
The whole experience especially with a small one is emotional enough as it is, they do not in any way make it easier!
If I could give 0 stars I would, however as I said at the very beginning the care staff are friendly and attentive (when they finally get to you) so they pull it up to 1 star.
To conclude in our experience go somewhere else if you have any possibility to do so, if not prepare yourselves for long waits and not knowing what is going on or happening next.
For any hospital let alone a university learning hospital it is shockingly disorganised!