Juwelier Wempe in München - Schmuck und Uhren

3 Yue Tang - 2 months ago

I would definitely give a 5-star review to the lady who spoke Mandarin, she was friendly and was willing to help. I wouldn’t recommend this store anyone to anyone who wish to get a Rolex or Patek Philippe as there is nothing to sell…

1 Frankie Wong - 8 months ago

I just experienced the absolute worst customer service of my life, quite frankly it made me feel reluctant to give it 1* on Google.

Recently purchased a Panerai at Weinstraße's branch (last week). They do not have any Vacheron Constantin collection, I decided to have a visit and check for the Fifty Six collection. Personally I love dealing with people and buy my watches when I see them in the flesh. Since VC does not have a boutique in Munich but I have been told 1 month back order for the watches I need.

I was greeted politely by the host at the door and I was sat down that was when the nightmare happened, the salesman was a male, grey hair middle aged. I wanted to have a general conversation about the collection, as I love speaking about watches with people and I believe it should be the same if they work there. Instead I was treated with impatient and rude one sentence answers.

'WE DONT HAVE IT'

When I asked ok yeah sure (replied in a polite manner), how long would it take to order as I am willing to put down a deposit.

'1 month, 1 year, 2 years, I DONT KNOW. The tone of voice and the level of how he couldn't be bother is beyond me. Replied with the such rude and bad attitude, I had to get up from my chair (there is no way I would want to tolerate this) and walked out of the shop. He did not to seem to care of his bad customer service as I am sure there are so many sales to be made since the watch supplies are extremely low right now.

I will escalate this to whoever necessary, and will continue to shop at the Weinstraße instead.

As of the 2 pieces of Vacheron Constantin, I will stick with the VC E-Boutique instead, as I do not have to face such treatment ever again.

1 Michael Scott - 3 months ago

The guy looking after Rolex watches should learn how to communicate with people politely. Rude

5 Daniel The determined German - 3 years ago

Very different experience then anywhere else on that street. I cam in in jeans, sneakers and with my bike.... not looking like anything... still the service was impeccable and friendly. Not the typical Munich Shiki-miki BS, but honest friendly people. Enjoed it a lot.

5 Vanda - 3 years ago

The only place to buy a watch im Munich.

1 M. Alnuaimi - a year ago

I had an appointment to order an watch But his treatment of the seller is bad They are not interested in selling This is why I left the place and will not return again.

4 Thomas Bryson - 5 years ago

Worth a visit just to enjoy the design details in the shop. Very professional sales staff.