HERMÈS München

5 n. loetatsadangkun - 3 months ago

My first time in this fashion house, 3 floors with lovely wide selections and i have received a wonderful service by SA Dien. She was super professional yet friendly. it was an enjoyable experience.

1 Ramash As - 5 months ago

I bought my shoes yesterday there and upon asking the SA about after care services and material he responded with :” i have no idea i just started to work here”. I am really disappointed of the service here. He couldnt even find a fitting shopping bag and gave me a smaller one where the box is out of it ???????? really really disappointed. If you want Hermes quality dont come here.

5 Asri Adfiani Ririe - a week ago

MY LUCKIEST DAY EVER! i got my first hermes bag here. Not in Paris not in other city. I don’t know why some of you had bad experiences here. But maybe i’m the luckiest. They came to me in 30mis and asked me about what i want :). I looked up to the belt section and the SA was very very nice to me and really patient with all my questions about all products. After we looked for belt than we looked for a H watch. Sadly i couldn’t find the watch. I told to SA i’m very upset than she told me to check about some bags downstairs and she brought me the HerBag 31 ????. I was shocked when he gave me the bag. I don’t even on the reservation list. For all of you please talk to them very details about what you want. I’m really sure they will help you with their service. Good luck ????????

1 Monika Trimceska - 2 months ago

There’s a difference between exclusivity/ luxury and very bad customer service. I waited 2hours, no one attended nor spoke to me in the meantime (at least keep me updated or offer some drinks?). I finally get the item I want (well sort of, had to settle for half a size too big) and while standing at the cash desk they tell me they can’t sell it to me after all. They didn’t make any efforts to fix the issue and didn’t seem to be very knowledgeable about their job and process at their store either. Could’ve at least saved me some waiting time by listening to what I was there for from the beginning.

1 J - 3 months ago

Now I see why there were so many one stars in the recent reviews.. it’s not the product but the sales crews working there. I was there June 18th around 1pm and the man who greets/asks the purpose of visit at the door didn’t bother looking at the customers in line so the door guard had to tap him. Then while I was talking to him why I visited the store, a salesperson approached him and they started chatting and he quickly lost his attention again. I just left there and I’m sure he didn’t even notice me leaving because he was still talking to the colleague. Hopefully Hermes provides better retail experience to the customers.

1 Cindy Tan - 3 months ago

Extremely poor service from the SA. While the personnel waiting at the door are friendly, they can’t do anything then to let you know your queue and serve you drinks while waiting, and only when you ask for it after waiting g for almost 2 hours. Then the SA came with a black face and no smile, telling you the bag you wanted is unavailable - after waiting for almost 2hours in vain!

1 Marc Thiery - 4 months ago

Worst customer service EVER. You wait to get into the shop, but then cannot touch anything and cannot buy unless through a sales assistant. The next sales assistant is available in 2h!!! That is a joke particularly if you want to buy something that is not a standard item and need it quickly as a man as a birthday present.