Holiday Inn Munich - Westpark, an IHG Hotel

1 Tomas Kratochvil - a month ago

In Summer 2022, I have stayed in Holiday Inn Munich – Westpark for 18 nights. My experience was complete disaster, and I can without hesitation say that it was the worst hotel experience in my life.
Housekeeping: Housekeeping was disaster. They do not vacuum clean the carpet. They did it once on request at the reception. They do not refill stuff like toilet paper which I eventually run out and need to get more from reception. They have never replaced my bedsheets during my entire stay. Once on Saturday they do not even came, despite I had sign on the door indication they can clean up my room (and reception did not care who and where). On the last day when I had „Do not disturb sign“ on door, they came in when I was getting out of shower.
Room: Internet was slow (I was waiting for pictures to load), there was people sitting in hallway in front of their room where the router was to get a better connection, like on some hostel.
Carpets were filthy. There were three huge stains on the way toward my room. In my room there was some chewing gum stepped into the carpet when I arrived.
Beds are really really soft. I mean soft in a way that is painful to lie on the back. This might be personal opinion, but for the first time ever I needed to adjust my sleeping position, because it was not possible to sleep on my back as I am used to.
Fridge was not working on my arrival. Control button was loose, but I have managed to fix it myself.
Reception: Validation of the parking at reception was 50/50. Sometimes they even managed it to get it right on the first try.
Change of billing information – I have stayed in this hotel three weeks prior my last stay and I need to get my billing information adjusted to fit company needs. I have tried to reach hotel by mail with original invoice attached. No reply. I send second mail. Got reply week later for different person on different stay. So email communication doesn’t work as well
Nobody take in concern that when I booked the stay I noted in reservation that I wanted to get room closer to elevator (got room 159 out of 166max).
Sauna and breakfast were the only things which were fine.
Overall impression is that I have never experienced this bad price-performance ratio.

5 Rick Truman - a month ago

Top hotel and a pretty awesome breakfast Buffet with nearly everything to eat. Rooms are very clean and nice. Also there are a lot of good mixed cocktails at the Bar u003d)

5 Cathryn Hendricks-Stefan - 3 months ago

The staff was so helpful, had great local recommendations, breakfasts were incredible. Dennis at the front desk was the best! Can't wait for a return visit and stay at your location.

5 H K - 2 months ago

You like hotel staff with a sense of humour? A feeling of being genuinely welcome? Also, a situation close to public transit, the river Isar nearby (swimmable!!), and a bucolic breakfast buffet are non-debatable?
Yep, this is the place for you.

2 Marquita Wilson - a year ago

Wonderful front desk staff but the hotel itself has very dated rooms and uncomfortable beds. There are more modern hotels for a cheaper price all over Munich. I definitely wouldn't stay here again.

5 Jérémie Gangloff - 9 months ago

My "home" for all my stay in Munich. It's always a pleasure to drive to this hotel. A warm welcome from the team, an amazing breakfast buffet, simple and clean room, they are pet friendly and you're not far away from "München Harras", a railway and U-Bahn station. I can only recommend this hotel.

0 Hilda - a year ago

Lovely breakfast spread and immense attention and help particularly from Suzanne and a guy I couldn't get the name of cos I didn't get his name tag. Room is clean although for triple bedroom I would prefer three permanent single beds set up and not a folded extra bed, whenever possible to set up as such it would be an added plus. Housekeeping didn't replenish the tea and coffee for the first three days until I specifically caught up with the housekeeping to ask for replenishments. Same goes for the bath gel in the shower. Particular attention to put into account are the days the guests stay and keep an eye on the shower gel so guests do not run out of it midway in the shower.