Sports & Spa Hannover List

2 kb s - a year ago

Yes, the onboarding is really not optimal. They do not even offer you one free trial training, which is standard nowadays (Edit: And is actually advertised by the gym itself.)

Itself you are considering becoming a member, make sure you look on ebay or ask around to build a group so that the price is lower.

(Edit: Also maybe read the contracts and try to talk to people who are current members. It is a RED FLAG if the gym administration will not honor what they advertise. Will they honor what is in the signed contract?)

1 Maria Angelica Caceres Moreno - 4 years ago

Very bad customer service and irresponsible. My company transfer me to another country and I had to terminate the contract after 5 years, I gave all the required documents and 3 months of notice as requested. They never answer me in written or phone call. I requested several times an appointment to discuss the matter and the answer was “we will call you”... I spoke with Mirco like 6 months in advance that I will be leaving soon in regards to the contract, and he said that no problem that with the required documentation is not an issue to end the contract. Obviously it was a lie...please be aware of it before signing anything with Sportu0026Spa

1 dayul adela - 3 years ago

Never recommend the place!!!!!!!!

I was hesitant to go there because of bad reviews... it was true. :(
when you want to register as a memeber, they are so kind. but when you quit the membership, it is awful.

I need to move to other city.

three months before... I asked them quitting my membership, they requested a prove that I will move more than 30km from here.

two months befroe.. I gave them my apartment contract as a prove, but they requested the registering address.

after registering apartment, they told me that you can stop your membership after three months from now on.... what?

do you think it is a normal in Germany?
the reason why customer want to quit their membership because they cannot go to the gym anymore. It is too far to go there!!
so what? from now three months?
they do not care about the customers,
but they just want to get the money anyway.

what a shame on you.

5 Martin Högner - 6 months ago

Mega

2 regenbogen farben - 3 months ago

(Translated by Google) Pros: I was a longtime member of this gym. Because of the location and the actually good atmosphere in the studio, I was happy to be there. The trainers were friendly, and the changing rooms, showers and sauna were always clean. The equipment and the offer was sufficient for me overall, even if the courses were often very full.

Negative: Unfortunately, I have to agree with some of the previous speakers here. Since the Corona period, the contract policy and the treatment of me as a member have not been acceptable. I have duly resigned. As a result, my contract was unilaterally extended by the studio closing time without my consent and pressure is being exerted with reminders, although a current BGH judgment from May 2022 declares the procedure to be inadmissible. (see also consumer protection Lower Saxony)

Edit: Unfortunately, a personal clarification was not possible to date. My attempts at clarification by e-mail are only answered with renewed reminders and here you answer immediately? I think that's a pity.

(Original)
Positiv: Ich war langjähriges Mitglied in diesem Fitnessstudio. Aufgrund der Lage und der eigentlich guten Atmosphäre im Studio bin ich gerne dort gewesen. Die Trainer waren freundlich, Umkleiden, Duschen und Sauna eigentlich immer sauber. Die Ausstattung und das Angebot war für mich insgesamt ausreichend, auch wenn die Kurse oft sehr voll waren.

Negativ: Hier muss ich mich leider einigen Vorrednern anschließen. Seit der Coronazeit ist die Vertragspolitik sowie der Umgang mit mir als Mitglied nicht akzeptabel gewesen. Ich habe ordentlich gekündigt. Daraufhin wurde mein Vertrag einseitig ohne mein Einverständnis um die Studioschließzeit verlängert und es wird mit Mahnungen Druck ausgeübt, obwohl ein aktuelles BGH Urteil aus dem Mai 2022 das Vorgehen als unzulässig erklärt. (s. auch Verbraucherschutz Niedersachsen)

Edit: Leider war eine persönliche Klärung bis Dato nicht möglich. Auf meine Klärungsversuche per Mail wird nur mit erneuten Mahnungen reagiert und hier antwortet man sofort? Das finde ich sehr schade.

5 R. R. - 5 months ago

(Translated by Google) Class! You've come to the right place if you're not looking for one of the usual discounter gyms. The operators are constantly coming up with new ideas for optimization. Great appliances, modern, everything you need. In addition to the club in the list, there is also one in the southern part of the city that you can use if necessary.

(Original)
Klasse! Hier bist du richtig, wenn du nicht wieder eins der üblichen Discounter Fitnessstudios suchst. Die Betreiber machen sich ständig neue Gedanken zur Optimierung. Tolle Geräte, modern, alles was man braucht. Es gibt neben dem Club in der List auch noch eins in der Südstadt, das man bei Bedarf mitnutzen kann.

1 S. G. - 2 months ago

(Translated by Google) The trainers were always friendly and competent and the studio was clean - all in all I really enjoyed coming to train.
Only that with the ordinary well-informed here simply does not really work. My contract was duly terminated (3 months' notice). Shortly before the termination, I agreed that the lockdown times would be attached to the end of the contract. Since Sports u0026 Spa continued to debit the contributions during the lockdown, I assumed that no further sums would be debited from my account after the original contract period. The studio has collected the contributions but a further time. So of course I asserted my claim according to the BGH of May 4th, 2022 AZ: XII ZR 64/21 and demanded the return of my overpaid contributions. Sports u0026 Spa has not yet responded to any of my registered mail. A written statement is the least you can expect as a member?! Now I have to get my money back via a dunning notice. If I had listened to the previous speakers who had similar experiences with the studio.

Edit - No, I don't feel like clarifying this over the phone and calling Member Service. I would like to settle the matter in writing because it is my right.

(Original)
Die Trainer:innen waren immer freundlich und kompetent und das Studio war sauber - insgesamt bin ich wirklich gerne zum trainieren gekommen.
Nur das mit dem ordentlichen kündigen will hier einfach nicht so recht funktioniert. Mein Vertrag wurde ordnungsgemäß (3 Monate Kündigungsfrist) gekündigt. Nun habe ich kurz vor der Kündigung zugestimmt, dass die Lockdown-Zeiten an das Vertragsende angehängt werden. Da Sports u0026 Spa während des Lockdowns die Beiträge weiter abgebucht haben, bin ich davon ausgegangen, dass mir nach der ursprünglichen Vertragslaufzeit keine weiteren Summen von meinem Konto abgebucht werden. Das Studio hat die Beiträge aber ein weiters mal kassiert. Somit habe ich natürlich meinen Anspruch nach dem BGH von 04.05.2022 AZ:XII ZR 64/21 geltend gemacht und meine zu viel gezahlten Beiträge zurückverlangt. Sports u0026 Spa reagierte bis dato auf keins meiner Einschreiben. Eine schriftliche Stellungnahme ist doch das mindeste, was man als Mitglied erwarten kann?! Jetzt muss ich mir mein Geld über einen Mahnbescheid zurückholen. Hätte ich mal auf die Vorredner gehört, die ähnliche Erlebnisse mit dem Studio hatten.

Edit - Nein, ich habe keine Lust das telefonisch zu klären und den Member Service anzurufen. Ich möchte die Angelegenheit schriftlich klären, weil das mein gutes Recht ist.