Bürgeramt Podbi-Park

Lister Str. 10, 30163 Hannover, Germany
City or town hall
User Reviews

1 Iryna Kreichmann - 6 months ago

What an awful place, we had an appointment we came at our time and waited for more than two hours with four months baby, we just went away because we couldn’t wait longer, we probably would need to away additional three hours. No place to feed a baby, just unspeakable. ???????????? the worst service ever!

3 Julian Bertram - 2 years ago

I needes to register in Hannover (Anmeldung), after having moved from Berlin. It's on average the same as my experience with Bürgerämter in Berlin. Got the job done, but it takes forever to get an appointment (especially during corona times), there's no labels or helpful signs showing you the way, but the clerk was friendly.

5 yeren shou - 2 years ago

I don't know her name. But she was kind and very friendly. In order to catch up with the time, I rode my bike with all my strength, sweated a lot and was very embarrassed. She gave me a bag of paper towels and asked me about my situation patiently. Hope she will always be healthy and happy!

5 Jan Hentel - 3 years ago

Very friendly staff. Even without appointment the matter was handled quickly. Short notice: Foto box does not work for babies.

5 Prasandhya Astagiri Yusuf - 4 years ago

Nice and new! Really fast service

5 T.G. Claudius DE РУ - 2 months ago

(Translated by Google) In the end it went well. Without an appointment, on Thursday, I got through with my passport issue.
The authorities' staff is nice and accommodating, so that in the morning, after waiting 1.5 hours, I got a waiting number for the afternoon.
After that, after 2:00 p.m., I waited another hour and a half and was able to apply for the necessary documents.
Conclusion: if on Thursday without an appointment, then expect about 3 hours ???? time investment, take precautions (drinks, food, portable tasks, etc.) and relax on site ????

REQUESTS/RECOMMENDATIONS to the Citizens Registration Office:
1) set up chairs/benches downstairs (on the ground floor). Especially for the elderly it is sometimes difficult to wait standing there
2) provide better air conditioning/ventilation at the top. Even a fan would possibly help there in summer
3) in order to spread the time of the audience above, not only hang up chairs but also a No. screen in front of the reception
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(Original)
Im Endeffekt ist es gut gelaufen. Ohne Termins, am Donnerstag, bin mit meiner Passangelegenheit durchgekommen.
Das Behörden-Personal ist nett und kulant, so dass ich am Vormittag, nach 1,5 Std. Wartezeit eine Wartenummer für den Nachmittag bekommen habe.
Danach, nach 14:00, habe ich noch ca. anderthalb Stunden gewartet und konnte die erforderlichen Dokumente beantragen.
Fazit: wenn am Donnerstag ohne Termins, dann mit ca. 3 Std. ???? Zeit-Investition rechnen, vorsorgen (Getränke, Essen, tragbare Aufgaben etc.) und sich vor Ort entspannen ????

BITTEN/EMPFEHLUNGEN an das Bürgeramt:
1) bereits unten (im EG) Stühle/Sitzbänke aufstellen. Vor Allem für die Älteren ist es manchmal schwere Kost, dort stehend zu warten
2) oben für bessere Klimatisierung/Durchlüftung zu sorgen. Selbst ein Lüfter würde dort im Sommer ggf. Abhilfe schaffen
3) zwecks Publikumszeitstreuung oben, auch vor Empfang nicht nur Stühle, sondern einen Nr.-Bildschirm aufhängen
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5 A. K. - 3 months ago

(Translated by Google) The staff at Podbi Park Civic Center are incredibly friendly and helpful. Every question is answered competently and patiently. The employees can't do anything about the sometimes long waiting times. Those responsible should consider solutions for this and possibly communicate in more detail and simply on the homepage which costs arise for which document and which documents are required in each case and what costs arise. The complaint about the impossible behavior of a "security guard" at the entrance goes separately to the really friendly and competent team leader on site. He took me seriously and promised to speak to the lady. Thank you for this.

(Original)
Die Mitarbeiter im Podbi Park Bürgeramt sind unglaublich freundlich und hilfsbereit. Jede Frage wird kompetent und geduldig beantwortet. Für die teilweise langen Wartezeiten können die Angestellten nichts. Die Verantwortlichen sollten sich hierfür Lösungen überlegen und eventuell auf der Homepage detaillierter und einfacher kommunizieren welche Kosten für welches Dokument entstehen und welche Unterlagen jeweils benötigt werden und welche Kosten entstehen. Die Beschwerde über das unmögliche Verhalten einer "Wachfrau" am Eingang geht noch gesondert an den wirklich freundlichen und kompetenten Teamleiter vor Ort. Er hat mich ernst genommen und mir zugesichert mit der Dame zu sprechen. Danke hierfür.

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