1 Volodymyr Kutsan - 3 years ago
Ukrainian and Turkish units do not respond to complaints. Rather, they react, promise to sort out and report the result. They redirect your appeal from the department to the department, then do not get in touch at all, the letters do not answer. In Turkey, the guides TUI absolutely all over your problems. Instead of helping, they say: "We are very sympathetic to you, this should not be, it's a shame, write a complaint." But that's all. They promised to contact me within two weeks and report the result. Nothing. I do not recommend traveling with this tour operator.