1 Kolby Granville - 5 months ago
It's the most impossible customer service experience I have ever had. We ordered at 9:25pm. The place was a mad house with 30 orders in. More orders came in after us. At 10pm we were the last number on the screen waiting for our food.
We went over to ask the manager where our food was. Some friends of his came to the side and asked for some free food. He gave them a crispy chicken, four orders of fries, and an order of nuggets for free. He then walked away with our receipt to get our order.
A minute later he came back with a handful of cheese burgers and said it was the end of the night and they were out out of food. We know EXACTLY where our order of crispy chicken, fries, and nuggets went. He gave them to his friends.
He then gave us the cheeseburgers (no fries, we are out now!) and turned to walk away. We then reminded him we had drinks. He asked for our receipt, the one we gave him that he walked away with. We told him he had it. He said he didn't. He then got us two cokes. (not the drinks we ordered) and turned and walked away, but not before telling us the store closed at 10pm and we couldn't eat in the restaurant.
I know this all sounds absurd, but it's exactly what happened.