2
Alexander Marten -
10 months ago
The location itself is very nice. You sit high above the roofs of Düsseldorf and can see quite far. That's on the good side.
When we sat down the light was quite bright and we asked to dim it a bit (so you can see the outside better and have it a little more romantic); we were told that that is not possible because facility management would kill them. Seriously? Where is the customer focus here?
The prices are on the higher side but unfortunately neither food nor service live up to that. First we waited over 20 mins to order drinks. The starters (oysters and escargot) were ok but not outstanding - usually you get escargot prepared with the shell here they prepare them without. Then we waited over an hour for the main course (Tajine and goose). When you are used to eat Tajine in Morocco you are in for a surprise here. You don't get the traditional Tajine ceramic and the wholesome preparation but two white porcelain dishes, one with vegetables and one with bulgur. That is not a Tajine but a vegetable plate with bulgur on the side. The goose came with red cabbage (which was surprisingly good) convenience food dumplings and convenience cooked goose. Sorry, this is a no go for this location and prices.
You get the 2* for the great location and miss the 3 others for bad service, sub-par food and the no valet parking. If you want a great location and don't care for the higher price tag, sub par food, it is a great place. If you want to put your money where they care and you want to support this kind of caring- go someplace else.