4
Aaron Dsouza -
2 months ago
I had come to this hotel for a team event from my company. To be fair, I really liked the hotel and my stay of one night. Right from the reception to the bar and restaurant to the SkyLounge at the 19th floor to the rooms, everything was just perfect. The staff was polite and professional, the food service was great and the rooms were very well maintained, just like how it is supposed to be in a 4-star hotel. In fact, I also liked the balcony which was provided in my room. Just two things which I would say are a definite scope for improvement: 1) there was no bottle of water that was provided in my room. I understand that water needs to be purchased always in Germany, but for a 4-star hotel, you can definitely expect guests coming from over the world and water is a basic necessity in most countries. Therefore, please see through it that there is at least a bottle of water in the room, and guests are not asked to drink tap water. 2) The AC in my room was not working properly. I had set the AC to the minimum temperature, but I don't know why it wasn't working properly and I was sweating. I ended up keeping the balcony door open for some time. At around 6 am, the room was cool, but that is a time when most people would probably get up. This is something that I would not expect from a 4-star hotel.
These are my two observations on the hotel which is why I deducted 1 star from the 5-star ratings. I hope that the management would look into these points for improvement.