SIXT Autovermietung Köln City/Hilton am Dom 24h

1 Agata Buczek - 3 months ago

Cheaters! When we picked up the car, the total price to pay was 190 euros. When we returned the car they took 274 euro from our card. Information on the hotline that "they cannot help you need to write an e-mail". Of course no one responds on e-mail. When we picked up the car, another client entered the office, who, after returning the car, was also charged with insurance, which he did not want. They explain everything by problems with the system and the problem costs us 85 euros! Cheaters!

1 Lord Rubio - a month ago

Watch out about what you get with the contract, the boy in this office charge us a 44,49€ insurance without giving us any explanation, we realized of this some days after, so I complaint sending two emails to the company but I got no answer from them. Beware of these Sixt office, or you will get cheated by them as we were. Totally unfair

1 Mila Schröder - 5 months ago

WORST CUSTOMER SERVICE! In two months, we tried to rent a car three times. And everytime we book they inform us that there is no car when we are at the office. We are at their office coming all the way and then they are telling us "Oh, I wanted to call you but there is no car at the moment"

AND THEY DONT CARE ABOUT YOUR UNJUST TREATMENT
They offer no solutions unfortunately! Not renting from here anymore.

5 S s - a month ago

In less than 5 minutes, you will receive your cars. The important thing is that you have the required documents with you, such as the credit card and license.

1 Simon Iden - a month ago

Cancelled confirmed booking last minute. Stay far away if you’re looking for something reliable

5 C Stephens - 8 months ago

Location was great and we loved the 24h service. The car handled fabulously during our week long stay in Germany, we got the economy and it was a new Renault and we fit 4 people and our luggage…barely but we did it.

2 Karen Haas - 3 years ago

FELLOW ASIANS, RENT YOUR CAR SOMEWHERE ELSE!
I had a terrible experience at this Sixt location in Sept 2018 specifically with the rep, Slavova.

We were scheduled to pick up our rental car at the Sixt location at the train station. When we got there, a sign at the empty counter redirected us to the Sixt location in the Hilton.

When we arrived, Slavova was helping a non-German speaking, European customer. She happily offered him a coffee voucher while he waited for the car to be driven to the front of the office.

We were her next customers. Her smile disappeared and she tried to upsell us on renting a more expensive car, to which we politely declined. She then literally does a hair-flip like she can't believe we rejected the insurance upsell. Our credit card provided all the coverage we needed. She kept pushing that our card did not offer full coverage --- we researched beforehand and were confident in our decision. Her attitude was unnecessary.

Unlike with the other customer, she told us we had to go find our way downstairs to the garage to get the car ourselves. There was no offer to have the car driven up...let alone a coffee voucher. At this point, I'm peeved and ask her why we can't wait upstairs like the other customers. She re-tossed her hair and said it'll take 20 mins...no thank-yous, no vouchers, just racial profiling and a whole lot of attitude.

We decide to get the car ourselves since I couldn't stand waiting in the same space as this discriminatory person.

We found our way to the garage. Guess what? There was not a single customer there picking up their car in the garage besides ourselves.

The entire interaction with the service rep at this location was unprofessional, rude, and discriminatory. Slavova left a bad memory of this Sixt location and Cologne for us. I'm taking my business elsewhere.