Ryanair

2 Art Kotenko - 6 months ago

Hello!
At 27 March 2022 I paid for tickets from Thessaloniki to Dortmund on 1st April 2022 for my Ukrainian family. At my cabinet on name I don`t get any confirmation about tickets at “My Bookings” and by letter on my mailbox with a reservation number.
I has not result at try to get any information from side of Ryanair second day.
I hope a service quality and clientoriented means something to yours of company and my request from any kind communication (twiter, FB, e-mail or review on google services) will give to me result - my tickets or moneyback at short time.

3 martina dymond - a week ago

Actual flight and on board experience absolutely fine, not so good were the delays and grumpy staff at boarding gate.

1 Pia - a week ago

Charged us airport check in fee 55€/person because we could not check in online as the app was not working.

1 Thomas D - 4 months ago

Worst customer service ever. 55€ for an 1 minute CheckIn is a scam. Last time flying with RyanAir.

1 Luna Z. - 2 years ago

Early on have applied for refund for the tickets of a cancelled flight - weeks later get an email pushing a voucher and claiming I need to apply again. Clearly tries to bully customers into taking their voucher instead of refunding money for a cancelled flight. Counts on customers not knowing their rights and says they will refund the ticket “once the crisis is over”, pretty sure this is not legal in EU. The links for applying for refund don’t link to any real application form, so one needs to wait for chatting with their “customer service”, which keeps saying you’re in queue. I wonder if requesting help with a different question than refund gets you “help” quicker, since the “help” with refund never comes.

1 J STB - 2 years ago

Received an email my flights to and from Dublin are cancelled due to the ongoing pandemic. Still waiting for the refund of €108. No reply to personal complaint. Ryanair‘s
conduct is against the law as flights need to be refunded within a week. I personally don’t believe the stories about a potential backlog due to staff shortages.

Update August 2020
In the end, I even had to talk to a ChatBot in order to receive my refund. On 3 August 2020, the refund finally appeared on my credit card. 10 1/2 weeks (!) after my flights were cancelled.

1 Mojgan Kh - 4 years ago

The worst airline ever !!!! When u checkin online, you gotta print-screen that otherwise it is gone! Can you believe it? So when we arrived to the airport they made us wait and pay 24€ for printing our boarding passes, knowing that the gate is already closed. But no one mentioned it and we missed the flight. They just wanted to charge us. Then they took no responsibility! They were super rude! Ryanair is a big rip-off company. Never ever travelling with them again.