Radstation Cologne (bicycle rental, tours, workshop)

5 Andy Pudmenzky - 3 months ago

Great place to hire a bike! It was €7 for 3 hours (with a refundable €50 deposit) and although the man that served us didn't speak English, we figured everything out through pointing and Google Translate. The bikes were fantastic! Easy to use and we rode all around town and along the river.

4 Ben - 2 months ago

I rented a city bike for 24 hours. The guy working was nice, and the bike was good.

The only reason I give four stars is because if you're tall like me (1,90m), the bike will be very uncomfortable. I don't think they have larger sizes. If you're shorter, it will be good.

2 Anna Bartle - 2 months ago

So disappointed. We visited 3 years ago in 2019 with our two children and hired bikes here for 3 hours which we enjoyed very much - a highlight of our trip. We were looking forward to repeating the experience this time so I emailed a few days before we arrived to ask for advice before booking. I got a fast and polite reply suggesting we turn up and they would work out what was most suitable.
So we arrived on Wednesday excited to go cycling. However we were very disappointed to find that there was only one child bike available and that it was way too big for my daughter. The staff were very unhelpful and seemed to lack knowledge, suggesting she could ride the bike even though she could hardly reach the pedals. I asked about a Kinder Anhänger (tag along) but the guy just shrugged unhelpfully and said they were reserved. I asked if maybe we could reserve bikes for tomorrow and he just said no, no explanation or apology. I asked if there was somewhere else we could try and again he just shrugged and said he didn’t know. We just had to walk away disappointed.
I see from other reviews that the staff don’t speak English but I was speaking German which I speak well enough to get by so I don’t think there was any misunderstanding. I understand also that this is a social initiative, but it would be so much better if a manager was available to deal with slightly more complicated enquiries.
Please tell me what we should do next time to avoid disappointment?
(The two stars are because we had a great experience 3 years ago and for the fast and professional reply to my email).

5 Aideen Jennings - a month ago

Fantastic. Great bikes, easy uncomplicated rental. Great value. Make sure to bring ID. Lovely staff.

4 Olga Kublik - a month ago

Good value for money, good located. Disadvantage- staff doesn’t speak any other language, just German.

1 Pablo Toscano Pulido - 4 months ago

The rude desk guy does not speak English at all, what kind of retarded have a customer face employee who not speak any word in one of most used languages in the world?
Even speak english is not a hiring requirement, rudeness for sure it is.

5 Dominic “Dominic H.” Horstmeyer - 3 months ago

Very friendly and helpful staff, good bikes, fair prices , had no complaints