Waldorf Astoria Berlin

5 Jan Wassenich - 2 months ago

The rooms were stylish and well equipped.
Breakfast had very good food and juices, coffee was unfortunately not particularly good.
Location of the hotel really depends on where you want to go, if you're going to the city-center more frequently, it's a bit far out. Overall we enjoyed our stay and would come back.

5 introducingthefam - 4 months ago

Very beautiful Hotel. Unbeatable location. Great Lobby. Very nice staff. Very big rooms. Bathtub and shower, very important. Breakfast selection could have been bigger. Restaurant is very good. And a beautiful Spa. From check in to check out a wonderful experience. Thank you and we will be back :)

5 sut -sej - a month ago

The best hotel I had the pleasure of sleeping in.

Advantages:
- large, luxurious and clean rooms
- panoramic windows with a breathtaking view on Berlin
- delicious and varied breakfasts
- very helpful staff with individual approach
- very comfortable beds
- excellent location

To sum up, the hotel is worth any price and guarantees the highest quality guest service.

Thank you for an unforgettable stay!
Best Regards,
Damian S.

2 Frederic Sarkander - 3 months ago

At first positively surprised, staff was very friendly and accommodating. However, we upgraded the room for the last night (Saturday to Sunday) to a king tower suite, and that’s when things became interesting:

1) Initially we were told we can move rooms anytime we want. When we wanted to move, we were told for about 2-3 hours that the room is being cleaned, and we were only able to move at 5pm!!! (Normal check-in time is at 3pm)
2) We had friends visiting and wanted to get some extra glasses.. room service said they only have a limited number of glasses available so only 5 white, 5 red wine glasses could be provided. Never experienced anywhere that a hotel does not have enough glasses…
3) Tried to order a club sandwich at 10pm, and fries. First we were told that someone will get the fries as they don't do it in house, then received a call saying they don’t have anyone who can get it and if we can order them ourselves via delivery service. Then also ordered a tuna sandwich at 10pm, called again after an hour.. Sandwich never arrived, only the fries that we ordered ourselves…
4) on check out we realized that WA billed 750€ too much. When we asked why the first response was that the room rates are changing depending on capacity, this is unacceptable to say to a guest who made a booking with a certain price. Then we talked to someone else, who then said it was an issue with the system, apparently the system is bad and used different room rates..

This was the weekend we got married and we wanted it to be perfect, which is why we booked the Waldorf. Unfortunately, not going to come back to this hotel.

5 Brooke Chambers - a month ago

I enjoyed my six days at the Waldorf Astoria Berlin. Amazing way to kick off my first international trip since the pandemic. Superior service, staff, and in-room dining was brilliant. The extra touch of a fruit platter at my arrival was a nice touch! Keep up the amazing work.

4 Maximilian Kunz - 2 months ago

Location is good, rooms are nice and very upscale as one would expect. Breakfast was a letdown. Especially if you consider the 43€ price tag, it is ridiculous. But besides that, good hotel

5 Vita Košpić - 4 months ago

Amazing service and approach to the guest. Anything is possible for Waldorf Astoria Berlin employees. They will meet your needs in kindest way possible. I really enjoyed my stay.