Vivantes Clinic in Friedrichshain

1 Anna Green - 3 months ago

Never again! The ER here is so incredibly rude and unhelpful. They are understaffed and completely incompetent. I will travel across the entire city to avoid ever coming here again. Unbelievably unprofessional. The “care” workers here constantly leave their posts to get coffee and chit chat with each other leaving nobody around to help.

I expected to wait. It’s an ER. But the people were SO RUDE AND INCOMPETENT it was appalling. I’m m supposed to have an ultrasound and they took my blood. Sent me back to the waiting room. Called me back and then had no idea where I was supposed to go. Was passed around and shuffled off with nobody being able to help me. Then they took my temperature and sent me back in the waiting room where I am waiting still. I should also mention I have a lot of bad pain in my leg and they keep making me walk around in circles for nothing while they sit and gossip with each other and sip their drinks and ignore the patients. I also now have arm pain from the worst ever inserted IV port.

No empathy. No civility even. Just awful.

Edit: still one star overall but at least the doctor I saw was competent and kind. And when I was transferred out of the ER the people were nice.

1 Nitin Kaul - 3 weeks ago

We were told that this is an expat friendly hospital for child birth but unfortunately that is not the case. While the hospital has good infrastructure, but in the end what matters is how the staff (midwives) behaves and takes care of the mother and the child. Barring 1 or 2, all other midwives are unfriendly and non-cooperative, and always have one rant to say - "We are loaded with work!" (even when only 3-4 rooms have patient in them). My wife had an unplanned C-section and doctors did a great job, but as soon as we reached our room, it was a nightmare. The midwives know English, but will still always converse in German - at the time of registration we had made it clear that we will only come if we get to deal with English speaking midwives, else we had other options as well. Then, there was an Asian midwife in the night who was rude and unhelpful to my wife, even on her first day after C-sec - she made my wife sit on the toilet seat, but then went away and said that do not ring the bell - how is the person supposed to come off the seat and go to their bed with 20+ stitches on their belly! Then, I had taken home cooked food for my wife (chicken soup) so that she could recover faster as the food served at the hospital was not good as per our preference (some may like it), and at dinner time, my wife requested the same midwife to help warm the food in the microwave which is in a nearby kitchen (approx. 100 steps from our room), but she declined to help and said she has too many patients to look after, and asked my wife to go on her own - a women denying to help another women with who just had her belly taken apart and needs to rest to let the stitches heal! You can decide yourself if this was fair or not, and who would've been responsible had my wife fallen down or something worse! Then after this episode, we requested for family room and they out-righted said not available even without checking, but then I spoke to the patient in the family room right in front of us and they had a normal delivery on they same day and did not actually require much help or the room, as against us, where my wife needed constant help with the baby, her stitches, and washroom assistance. So would not recommend to come here if you foresee in any way having to depend on the midwives for help. Lastly, if your body needs 2 days to recover, after having the food here you can add 2 more days as the food for us was really bad and not something we will have even on a regular day, let alone giving to a person recovering from a child birth - attaching a picture for proof. This was even after my wife had gestational diabetes, and we told them that having this food will spike her Sugar levels, which is what happened - but the midwives couldn't care less about you or your health. Overall, would not recommend to anyone for child birth and go to another hospital, especially if you are a expat.

1 Lucas Michot - 3 months ago

DO NOT GO THERE EVEN IF YOU CAN'T WALK ON YOUR TWO LEGS !!!

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I have never (and I really mean it!) experienced an hospital ER service like the one I had tonight, in Germany or abroad.

I came for a dislocated shoulder.
The admission told me that my name would be called shortly.
I am happy to wait as I believe that despite the pain, some other people might suffer more acute case.
Not a single patient name was called in 3 hours, no one was checked by a nurse or a doctor. Not a single patient went out from the waiting room.

Patients are left completely ignored by the staff for hours in the waiting room.
A woman sitting nearby and clearly in pain with a broken ankle tells me she is waiting there for 4 hours; another man answers us that he is there for 5 hours.
I come back to the admission to ask about the waiting time; the person at the desk looks at me, sorts some papers and simply ignores me.

I leave the hospital after 3 hours in the waiting room: I have not seen any doctor or nurse.
Outside the ER service, lots of staff laughing, smoking cigarettes and having coffees together.

This service should be investigated by german health authorities; there are some obvious management issues.

5 Paris Oplopoios - a week ago

I went to the emergencies for stitches and a broken arm I was scared by the bad reviews while waiting but my doctor was surprisingly very nice. The only issue was the big waiting time but the staff is most likely overworked so it’s understandable. They were always running around, they weren’t slacking off or anything. Great treatment. The low rating is probably because the people that were treated well forget to leave a review, but the ones that were annoyed by something never forget

1 Kristof Krebs - a month ago

This is absolutely worst experience ever in a European health care system. My partner fell in a shower on her head. We called emergency and she is supposed to get ct scan of brain. To have a ct scan after such an injury is already big enough problem. But the staff of the place.

Partner is waiting already for 3 hours. Nobody will tell you anything. She doesn't speak well German, nor English. So I asked if I could go to her and be with her, support her. Answer was simply no. Then her phone died, I talked again ti the staff and the answer was simply, she can survive without a phone.

Then I walk outside the waiting room and what do I not see? Bunch of doctors sitting, smoking cigarettes, laughing a nd probably mocking my girlfriend for crying, since she is in different country, she doesn't speak well in any of languages they speak in.

NEVER COME IN HERE, EVEN IF YOU ARE DYING, JUST NEVER COME IN HERE!!!!

1 Alex Berlin - 3 months ago

I never write reviews but this is for the greater human good: if you can walk on your two feet, never go to the ER here for the following reasons:

1. I waited for 5hrs to see a doctor who told me I would need to wait another 1-4hrs to know my complication
2. I was shocked how my blood was taken. The one taking it was not wearing a mask, nor gloves - put alcohol on my arm and then touched it again with his bare hands before sticking the needle in. Then, after taking the blood, told me I would be ok with the bloody cotton used to stop the bleeding: no band-aid or any other type of coverage
3. Everyone was rude and not empathetic - quite phenomenal really

Feel free to go if you want to experience how amazingly bad any experience could be but be aware that people have tried stopping you for a reason...

1 Scott in Berlin - 5 months ago

The worst experience in my 54 years on this earth. I came into the emergency room vis a referral from my house doctor for heart issues. It started off well I was seen within 15 mins of check-in at admissions. I was then told I would be kept in a special ward overnight to do tests etc. But this was not the case. I ended up in the emergency corridor for almost 6 hours with no offer of water or food. When I made a complaint a junior doctor told me this is an emergency area and we don't have time to speak. He then told me that I don't stay in for tests and that I should wait. I'm lying here fully clothed with face mask on and heat is unbearable. I feel worse now than when I arrived. This is a disgrace. 16 years in Berlin and I'm shocked how bad this place is. Please look at other hospitals.