The Westin Grand Berlin

3 Benjamin Wenisch - a month ago

Once a great hotel I used to enjoy to stay - for my personal taste the renovations have made the hotel rooms feel cold. The rooms are nice nevertheless. However, the level of service and attentiveness has decreased drastically over the years. Definitely not up to what to expect at the current prices asked. Found alternatives at the same price levels with much better service for my stays in Berlin. Willing to return if the level of services increase again.

5 Art - 5 months ago

A really good hotel in the center of Berlin. It is located right next to a metro station that easily provides access to any location within Berlin.

The bed is really comfortable and everything is very clean.

The staff was very nice and professional. Room service is very quick.

The breakfast is a standard buffet of sausages, eggs and cheese. Lots of bread and some veggies as well.

I haven't used the sauna/spa but they exist. Parking is expensive. Wifi speed could be better.

Overall I'm very happy to stay 4 nights at the hotel.

5 Bill Hill - 2 months ago

The location of the hotel is great. It is not far from several attractions in the middle of Berlin and it is easy to walk to restaurants. The staff was friendly and helpful. The rooms were well outfitted and the bed comfortable. The breakfast was very good and had more than many typical European hotels.

4 Jason Hancock - 3 months ago

Location, location, location! This hotel has that in spades. Right in the heart of town and near to everything. It is also a gorgeous hotel. The rooms are modern and stylish and the staff is very friendly. I was disappointed in the bar and food offerings, but with so much around you can just skip that part and enjoy the hotel for what it is - a stylish hotel in the heart of the city.

5 Ирина Воина - a month ago

A really great hotel. Large rooms, clean, comfortable, the staff works really well, like reall German. Delicious, varied and plentiful breakfasts. The location without any clarifications is very good. I am satisfied and grateful.
I recommend.

3 Amir Rezagui - 4 months ago

I only spent one night here. As far as the hotel is concerned I can't say anything negative, after all it is a five star hotel, but what I really didn't like was the bad reception. I've been living in Germany for two years and yes maybe Germans in general are cold people but at least when you are working at the reception of such a hotel you should be more warm welcoming. The guy standing there that day was arrogant and made us feel like he wanted us to live, I don't know if it had anything to do with our Arab figure !!! or just a case of the inappropriate person in the appropriate place. Either way it gives a very bad impression of the hotel !!

1 Aimée Fouquet - 2 months ago

The room was very clean and the bed was very comfortable. But it was not worth all the stress with double payment and the inability of the hotel to solve problems quickly. Mistakes happen, but the least I would expect from the hotel is better problem solving. I was charged by my credit card for the stay, when I in fact I had already paid for the stay through booking. It seems that the hotel staff have some problem verifying the payments made by booking. When I went to check out at the hotel they wanted to charge me for the stay, but I told them I had already paid and showed them the receipt. They said okay, but a few days ago I went to check my credit card bill and they charged me again for the stay that I had already paid for. And they don't seem to be interested in solving this problem quickly. Or at least verify the payments and confirm me that they see the mistake and will solve it soon. It is not possible to talk to anyone from the accounting department by phone. I have been waiting for an e-mail for four days with an answer about this issue, but there is no sign of it. When I call the hotel, they tell me that I have no way to resolve this with them by phone and that I have to wait (I dont know how long) until the accounting can verify this and that the hotel in Berlin is full now. Very bad customer service! Regarding the stay, check-in was crowded when my boyfriend and I arrived at the hotel around 4 pm on a Saturday by the end of May, where there was what seemed to be an excursion to check in. The line was huge, it took a long time to check in, there were approximately three counters working and one check-in counter closed. We could still witness the scandal of a customer complaining that "that was not the room he had booked". In the booking-website I booked a room with "garden view", but on the second floor where we were I didn't see any garden. Unfortunately I did not take a picture to share the view. For our room, we had to take the elevator to the second floor and then go downstairs to get to the first floor, as this was the only way to get to the room. Check out the next day and it was also crowded. The stay at the hotel was not worth it for the stress of trying to review the undue charge they made me. I don't recommend it.