Novotel Berlin Mitte

3 M P - 4 months ago

Very friendly and helpful personnel and great location.

The hotel needs renovation: carpet is old and with stains, furniture is old, chipped. Not up to 4 stars, in my opinion. The bed was comfortable but the blanket was acrylic which means that one gets very warm, too warm with it and if air conditioning does not work… (which happened to me) it is simply difficult to have a good nights sleep. If one opens the window, one can hear the loud traffic …

4 Ashmew - 2 months ago

The hotel was mostly great! The rooms (while outdated) are generally very clean. The room is a bit outdated but the bathroom has been renovated. However, the biggest complaint is the fact that the air conditioning system does not really function.

4 May Haddad - 2 months ago

The hotel location is amazing and has so much near by to see and explore. The room was well appointed, nice and modern, the shower was fab with plenty of complementary toiletries. The reception staff were welcoming and accommodated our request for an early check in. Will always be coming back here when possible. Thank you for the great service!

5 Rafael Espinha - 2 weeks ago

My experience with the hotel was amazing. the location is perfect with everything near ,the Staff was very nice and kind, the rooms were very nice and nice decorated ,quite and comfortable also the room was nice with the decoration regarding romania. The breakfast was very good as well and with a lot of variety. We had Just some problem in the 2nd day in one of the rooms with laidy from housekeeping that didn't spoke very good english and wanted to clean our room and we were telling her to come later but she was still insisting but this does not in any way affect my great satisfaction with the accommodation I booked, and I will certainly stay again when I return to Berlin.

4 Andrey Berest - 3 months ago

Good hotel with the necessary facilities. We didn't have cash to pay for taxi, so the reception could pay for us and we paid by card in the hotel. Also they gave me a dental set. Thanks for this!

3 Simona Pavel - 3 months ago

The first impression was good, the hotel is nice, situated in a good central area. We had a superior double room, which was spatious and comfortable and the people from reservations were very nice to offer us a quiet room as I’ve asked (we could still hear the elevator, but still better than the traffic).
Unfortunately the room was not very clean and we only received a small soap, a small bottle of shampoo and another small one of body lotion for 2 people for 4 nights!!! Even if I’ve announced the reception and even the manager of the hotel, we finally had to go to supermarket to buy some more! The sheets weren’t changed for 4 nights and room has never been vacuumed.

We also had a complaint about the waiter from breakfast, Mr. Aladag, who was supposed to provide us a good service, unfortunately, by contrary, he was very angry when I’ve politely asked him to clean a table for us, starting screaming that there is another clean table, which was around the corner and we couldn’t even see...
Afterwards, after we moved at the table which was convenient for him, we went to take some juices and he started screaming again, in the middle of the restaurant, asking about the room number, which we already have told to his colleague from the entrance of the restaurant. So, he didn’t clean the table for us, but he continued screaming like we were criminals. Very “nice” behaviour, it never happened anything like this to me before...

At almost 200 euro per night, I was expecting an even better standard for the Novotel Berlin Mitte than the other Novotel and in general Accor hotels, but it was much worse...

2 Christian Kasper - 2 weeks ago

Rooms were dirty, the carpet was so old, worn and dirty I had to wear socks. The bathroom tiles were mouldy. I felt really uncomfortable staying in the room. Value for money was bad, I wouldn't recommend this place.