Miele Primus Berlin

1 Gilda Seelke - 4 months ago

What an interesting experience at this store, where I was looking for a new Miele Staubsauger. At the entrance, customers are asked to wear FFP-2 masks, while the customer service agents do not wear masks. A customer service agent approached me, asking what I was interested in, and I told him. Unfortunately, so he said, they did not have the product I was looking for (Miele C3 Catsu0026Dogs). He said I would have to settle for another one because the catu0026dog vacuum cleaner was on back-order. I also realized that the prices where rather high in the store and told him so. He explained that due to the current circumstances, the prices are going up, did go up and will continue to go up even more. I left the store! FYI: I found the above mentioned vacuum cleaner online, for a good price!

5 Jeffrey Jones - 3 years ago

I could not be happier with the service and working with this company. They designed the kitchen for my new flat in Berlin. We were able to do much of the work by telephone and by e-mail because I was not in Berlin during this time. The results of the design are customized to my flat and very much in line with my original vision. Also, the work crew they sent to do the installation was excellent. He was very attentive to details and made sure everything is perfect. I recommend using this team.

2 Yaron Goldstein - 4 years ago

It's a trap! My mom bought the a laundry machine in 2017. She insisted on going there to buy "directly from Miele". This shop is a 3rd party who specializes on Miele, not part of Miele itself. The technician, sent by this store, didn't install the laundry machine correctly, s.t. it made mind blowing noise. Only an official Miele technician was able to fix the problem. Next time, we'll order at Amazon and part an independent expert to setup the machine

4 Tom Pur - a week ago

Okay

5 D Zacke - 2 years ago

Fantastic sales and after sales services!

1 Dorothea W. - 4 months ago

(Translated by Google) Good advice, bad support

In November 2021 we ordered all kitchen and household appliances from Primus for a new, empty apartment. We felt very well advised.
Shortly after ordering, we got the call that all the devices would not be available until March or April, whether we still wanted to keep our order. Since I have been very satisfied with the Miele appliances so far, we decided to wait.
In March we were informed that the order was being delayed, June is now being targeted. We stayed patient.
Now the news, it would be mid-August. You can't do anything about these circumstances, delivery problems, a problem at Miele.
On the one hand, there are undoubtedly delivery problems, but on the other hand, we were never asked if we wanted another model that was available (you can find it on the internet), only now, after we decided not to fulfill our order, the question came up like ours daughter could have done without all the devices for so long.
How can this business continue to exist if it actually doesn't sell any devices for months?

(Original)
Beratung gut, Betreuung schlecht

Im November 2021 bestellten wir für eine neu einzurichtende, leere Wohnung sämtliche Küchen- und Haushaltsgeräte bei Primus. Wir fühlten uns sehr gut beraten.
Kurz nach der Bestellung kam der Anruf, dass alle Geräte erst im März oder April verfügbar wären, ob wir unsere Bestellung trotzdem aufrecht erhalten wollten. Da ich bislang mit den Geräten von Miele sehr zufrieden war, wollten wir warten.
Im März wurden wir benachrichtigt, die Bestellung verzögere sich, der Juni werde nun anvisiert. Wir blieben geduldig.
Nun die Nachricht, es würde Mitte August werden. Man könne nichts für diese Umstände, Lieferschwierigkeiten, ein Problem bei Miele.
Einerseits gibt es zweifelsohne Lieferschwierigkeiten, andererseits wurden wir aber nie gefragt, ob wir evtl. ein anderes, verfügbares Modell wollten (im Internet wird man diesbezüglich fündig), nur jetzt, nachdem wir auf die Erfüllung unserer Bestellung verzichteten, kam die Frage, wie unsere Tochter denn so lange ohne alle Geräte ausgekommen wäre.
Wie kann dieses Geschäft denn weiterhin existieren, sollte es tatsächlich über Monate keinerlei Geräte verkaufen?

5 Melanie W - a month ago

(Translated by Google) Once again everything went perfectly, 1x Miele always Miele. Best sellers and very good service. Spending money is fun!

(Original)
Wiedermal alles perfekt geklappt, 1x Miele immer Miele. Beste Verkäufer:innen und sehr guter Service. Da macht Geld ausgeben Spaß!