1 Giammarco Serpilli - 3 weeks ago
Never again. My girlfriend and I stayed at Lutzow Hotel at the end of July. Here the story begins.. at arrival we saw a signboard at entrance stating that “no service room was available during summer due to short staff but you can ask reception for clean towels”.. which already looked bad during high season, also because this is not an hostel but a three star hotel with prices over 100 euros per night.. at arrival they asked to pay in advance, which is apparentlya common use nowadays, make sure to always ask to see the room first, we didn’t and that was a mistake. The rooms are small, but with modern design which apparently looked nice. One of the biggest problem was that there is no air conditioning, which is stated on their website(we are in 2022… how is that even possible to give three stars to a hotel with no air con?) but being end of July with 34/36 degrees outside, made the room very uncomfortable and extremely hot. The mattress was minimum 30 years old and extremely extremely uncomfortable, which is the main problem here, with one side attached to the wall. During first night I woke up completely sweaty, with a bad backache due to a terrible mattress, I woke up and lied on the floor as it seemed more comfortable. After a night like it, in the morning we explained the situation at the reception, and they also asked me if it was hot.. so that means the had previous problems with that.. and we asked for a bigger room change, but they said they were fully booked for bigger rooms and they could give me another room same as mine or one with a bunk bed which we refused, we ended up agreeing on a side foldable bed which was added to our room, which is no acceptable when you pay nearly 500 euros per 4 nights, but I ended up accepting as I wanted to try sleeping better.(I also wasn’t offered a fan to solve the problem of warmth) Second night was no better, I woke up many times sleeping on the side bed, with backache and I was in pain. The morning after we went down to reception, stated again the problem and told them we were leaving and checking out, as after a year of work and with only 10 days holiday, I needed some sleep and I needed to rest. They told me that refund was not available but we didn’t care, we just wanted to run away as fast as possible. We left and we went to Premier Inn which is round the corner, and which I recommend, they have much more comfortable rooms at the same price. Don’t get scammed by this hotel, it’s like a hostel with prices of a 3/4 stars hotel. Not acceptable when paying 100 euros and more for one night.
