InterContinental Berlin, an IHG Hotel

5 Dieta - 6 months ago

I believe it's worth staying at this hotel. Even though I encountered some technical difficulties with the remote control for the tv (that functionality I always check on arrival) and the coffee maker. Both things were replaced that evening.
Our room on the top floor was great. The accommodation was spacious and comfortable. I admit that I spent most of my weekend in the room.
The breakfast buffet was overwhelming.
I also enjoyed the drinks and the food at the bar. Even though their opening hours were a little bit tight.
The service personnel was mostly friendly.
The hotel is very clean and inviting.
Just a little advise: Please check your room charges on your bill upon leaving. I was charged 6 times breakfast instead 4 times. Two people, two mornings - it just didn't add up.
Also think about reserving a visit to the wellness facilities before you arrive. In pandemic times it's not possible any more to go to the sauna in a spur of the moment.
All in all: I enjoyed my stay.

4 Domas - a month ago

Great business hotel.
Amazing service.
Nice SPA.
Breakfast in line with expectations, the choice is good.
Try to get a room in a renovated part, these rooms are much nicer. The hotel is huge, sometimes we wanted to grab a taxi to get to breakfast :)
Location is further away from the very city center, it's by the park and Zoo.
Overall, a nice stay.

0 Nicolas from Paris - 4 months ago

Senior suite on the Western wing is 70+sqm large.

Warm contemporary interior design (even if I prefer the design of the Eastern wing)
One room with sofa and desk. iPhone dock. Tassimo coffee machine and kettle.
Bedroom with very comfortable bed.
Nice bathroom with bathtub and separate shower. Byredo Bal d’Afrique toiletries. Television screen in the bathroom.
2 flat screen television sets with large selection of international channels
Very quiet
Nice view over the city.
Exercise bike in the dressing room.
No free PressReader but newspaper was delivered to the room.

Club lounge is still closed but should open 5th May.
Breakfast was served at restaurant

GOOD
- Very attentive and smiling staff
- Elegant décor of the newly renovated lobby
- Bicycles can be rented
- Very good breakfast at restaurant (large choice of quality products, terrace over the garden)
- Very pleasant indoor pool and spa.

BAD
- Club lounge still closed
- The internet disconnects when you are not using the network, so you have to re-connect each time.
- Connecting to wifi on iPad was impossible
- Many TV channels were inoperable (or unstable, especially French channels)
- Surprising absence of Arte as a TV channel, despite it is a Franco-German channel

Can't wait to see the renovated rooms and club lounge.

5 Aldo Espinosa - a month ago

Beautiful and modern hotel.
All staff very friendly and always happy to help. All of them very courteous and well trained. Everybody was very patient with kids.

Food and drinks quality highest standards.
Located in a very nice area of Berlin.
Spa area is recommendable.

There was a fire alarm triggered by a faulty sensor. Evacuation handled with high level of professionalism and without creating any panic. Guests waiting outside the hotel were even offered complimentary cooled bottles of water, as it was quite muggy outside. Very attentive and great customer service even during that unexpected event and even though it wasn't their fault.
In the aftermath of the event we did receive a letter from the management explaining what had happened and apologising. We felt very safe and perfectly looked after and grateful for their honest feedback.
Definitely coming back one day soon.
Thanks to the Intercontinental-Team for the very nice and unforgettable days at your hotel.
Weiter so!

2 Nihar Taori - a week ago

We stayed 2 days visit ! Hotel room size u0026 amenities are good ! But led tv language of channels is an issue they must correct it ! No English Channel !

Secondly , spa reception lady is very rude in talking. Charged me for sauna u0026 steam , which was actually included in my stay package. On persuading the matter with reception, some person personal visit from front desk, matter got clarified u0026 amount was returned! Not ready to understand ! They don’t have in-house masseur in spa, she shared , they bring from outside u0026 4 hours prior before you must give them confirmation u0026 it’s subject to availability u0026 their discretion. Wow you stay in 5 star property , all it comes with their tailor suit-disclaimer !

Otherwise all hotel lobby staff were good, polite, cooperative u0026 even Resturant staff were happy nice u0026 humble ! Room I choose was premium, was big ,colourful u0026 bathroom was all good u0026 nice.

5 Andy B - a month ago

Staff excellent, nothing too much. Room excellent and well serviced. Breakfast excellent, full selection of buffet and short order. Restaurant had a small menu but food excellent, if pricey. Excellent stay.

0 Zhenia - 6 months ago

Hotel is incredible, your staff at the front desk very professional, helpful, and always willing to help, same as doorman team. My room was amazing with all features up to date and great cleanliness from housekeeping Team!

Please pass my regards to Fu0026B manager too, Faward, Luna, Julius and Magdale at Marlene bar were impeccable from A to Z.

Last but not least, breakfast is something out of this world, I have never had such a good food in the morning.

Actually, one more, SPA included made my stay even more enjoyable and relaxed, nice to relax after all day walking in Berlin, ladies at SPA reception also very professional and helpful.