Holmes Place Health Clubs GmbH - Office Berlin

3 Ira Matzantke - 3 months ago

I really like to be a member, but I have to say that customer support is worth it to be looked at a little closer, not to say poor. eMails are either answered very late or incorrectly.
I asked why I did not get any information about the price increase and instead of answering to my question, I got a general info that would be necessary ...
I know that price increases all over are necessary, but this did not answer my question.

1 James Dyar - 3 months ago

Hi you have removed 1300 euros from my account. I have not been a member for 3 years. You have no phone service and no answer now for 2 weeks on your online zendesk portal. Contact me now before I take this further.
Edit: Two months later and no contact. They don't even answer the lawyers letters. Contract fraud, wire fraud, grandtheft. This office still has NO FUNCTIOING NUMBER.

1 Anais Urlichs - a year ago

Worst experience ever!

We have a 24 month membership -- moved away from having access to the gym but cannot cancel the membership.

Worst part: They charge us extra for services that we never asked for with the excuse that once the club reopens, we can get those services -- without warning and nothing just extra on top of the monthly fee. I have a lot of words that describe this place and the lack of competency of the people working there but those should not go on Google.

+ all communication is with a student intern who clearly did not receive any training.

5 MM - 2 years ago

So far I have been here a few times as a guest, as my mother is a permanent member of the club. I always liked it very much. I dont have any negative experiences so far. The place is nice, clean and staff is friendly. I feel quite exclusive entering the club and using their spa facilities. If I had a Holmes Place near my area, unfortunately I am from Stuttgart, I would also go there. Always enjoy going there. If anyone has negative experiences, I recommend to friendly talk to the stafff. So far they always helped me out quite nice. From my POV I would recommend the place.

4 Aloe Vegara - 7 years ago

I also don't understand the negative reviews, I have been a member at Holmes in Mitte for almost a year and been perfectly happy with their service. A lot of the bad reviews are older so they properly changed their staff and policies a bit. The place s very clean, the machines are well kept and the instructors are helpful and friendly. The pool is a bit small maybe, but you can't have everything.

4 Nicolas Cauet - 7 years ago

Very good fitness/wellness club.
I have been there for a couple of months and i am very satisfied by the overall quality.

+
Trainers are friendly and always there should you have a question.
Machines are new and you can try lots of different kinds of training.
I never experienced a problem concerning cleanliness.
People working out or relaxing in the wellness area mostly friendly. Good ambiance.

-
Trainers should take more into consideration the needs of the customers and better adapt their training plans.
Sometimes, some people at the reception could me more friendly.
Courses should be better explained: lots of exotic names, few explanations.
In some areas, there are too many machines, it´s sometimes difficult to pass by to reach the one you need.

To conclude, Holmes Places Gendarmenmarkt is not unexpensive, but it is definitely worth the price.

1 M N (M) - 5 years ago

Worst experience ever, touching the outrageous. If for any major reason you try to cancel your membership be prepared to be threatened and forced to pay even for more than your membership duration. It doesn't matter if you have left the country and live thousands of miles away (as it is my case). They keep on charging your credit card ignoring your claims. If you insist enough they reply with threats instead of solutions. One thing I know for sure: I will never, ever, be a member of a Holmes Place branch again. And I'll devote my time and efforts to let everyone know how they behave.