Hampton by Hilton Berlin City Centre Alexanderplatz

5 RÄPH - 5 months ago

Great experience!
Perfect placement, many sights were reachable by foot or with near public transportation system. Especially the breakfast was delicious and with plenty of different dishes. Room service also very friendly and at all times very tidy. The gym sufficient enough for couple days. Also the staff was very friendly only some receptionists could be a little bit more motivated. Overall a pleasant stay and I would definitely recommend staying there.

4 Ralph van Roosmalen - a month ago

It is nice hotel. The rooms are clean and are nice. Good shower. Breakfast is okay. A bit crowded at some times but that is a risk when you have breakfast around 8 o'clock. The breakfast buffet has good and different options. The location is also nice, ten minutes walk from Alexanderplatz. Maybe one minor, limited parking places in their parking garage.

5 Bash - 4 weeks ago

Really enjoyed staying here, good location, close to the trams and close to the U-bahn (underground). Also, breakfast has been great and a mix between hot and cold buffet.

It does get busy during breakfast, but I'm not surprised, the quality of the hotel is great as is the foot. During the evening, the hotel quietens down and they have candles in the lounge areas which gives the hotel a great ambience.

Rooms are big and bright and my request to get a room high off the ground was actioned very quickly.

Overall, a 5 star stay and a very family friendly hotel.

5 Philip Woods - 5 months ago

Comfortable, easy-going hotel. Well located. Good breakfast buffet, and for the evening a bar and a range of snacks. Ample public seating, so easy to get together with friends and colleagues. Will be back here the next time work brings me to this part of Berlin.

3 Amanda Heng - a month ago

Location and breakfast was great, staff were friendly and nice. 2 things tho, I booked a family room which comes with sofa bed however it was so was so small, we barely had any space to walk around. The bathroom were not well cleaned, the shower floor was and toilet were dirty when we first entered leaving an unpleasant smell.

1 Woody McCoy - 2 months ago

Fantastic location, and the rooms were nice as well. The one star review is because the staff we interacted with were frankly atrocious.

Our room did not have a working AC panel, so we called the front desk and they sent someone to check on it the next morning. That person reviewed the situation, and said that the machine itself was broken, not the panel, and they could not fix it. No worries there, I understand that these things happen. To get the new situation resolved, we talked to whoever was running the check-in desk the night of the 23rd, and tried to explain what was going on. I'd like to give them the benefit of the doubt that it was a language barrier, but they honestly seemed like they couldn't care less about our problem, cut us off midway through trying to explain it, and said they would go and check it out themselves. When we tried to explain again that someone had already checked it out and said it could not be fixed, they just kept cutting us off until we gave up and left. They also did not actually come check, so it seems like they just lied to us to make us leave.

Pretty unbelievable that a hotel with this good of a location and nice rooms couldn't find staff who at least pretend to care.

Edited to correct 24th to 23rd.

3 Mairead Palmer - 4 months ago

Great location and the room was fine. Really good breakfast selection. The only down fall this hotel has is very unfriendly reception staff especially the guy that was there the morning we checked out. !!