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Amy Downes -
6 years ago
Truly awful service, the worst restaurant experience I've had - ate here for a birthday celebration and although the food was really good, the service and waiting time completely spoiled the evening. We waited over an hour for our main meal, with staff deliberately avoiding our table, other customers came and went and we still waited. There was a hair on the plate of my brother's starter and my husband's plate was very smudged and dirty looking - these things will prevent this restaurant from being top end, even if they sort the service out. We were finally offered a free bottle of wine, but our meal had been ruined - all conversation turned constantly to the waiting time. Staff were not united, blaming each other and saying it simply happens. Meal ended with me asking for a discount, and having to argue for it. The evening ended with the manager telling me I was welcome to never come back. This is the worst restaurant experience I've ever had. I wrote to the restaurant and the owner directly, but got no reply - which really pushed it over the edge. There's an unbelievably different level between the food coming out of the kitchen, and the staff running the floor. Would certainly not recommend if you want a pleasant evening.