1
Ben Lavi -
2 months ago
We have stayed in the hotel in 2019 and had a very good experience.
In 2022 it was the total opposite -
From the cleanliness perspective, which was the most important for us and we were very pleased from in our previous visit, this time the bath was full of mold and the toilet was cracked.
The staff also used to be very nice, but this time we were very disappointed - every morning at 8 am, there was a lot of noise coming from right outside our window, as a new deck was being built. This caused us to not be able to sleep past 8 am each morning. When we talked about it to the receptionist, she said she is not aware of this, WHILE THE CONSTRUCTION WORK WAS STILL ONGOING. This was very confusing, and seemed like a way to avoid compensating us. We explained that we cannot sleep like this and that we were not even warned about this going to happen, but the receptionist said that she didn't know it was going to happen either, so they could not warn us. This, again, does not make sense, as someone had to let the construction workers into the hotel in the morning. We talked about this to another receptionist, but they said this was already being taken care of by the previous receptionist.
In addition, the laundry service was not available this time, which was also disappointing, but much less important for us in the overall experience.