The Charles Hotel, a Rocco Forte Hotel

5 Maddie Walton - 3 weeks ago

The spa at the Charles Hotel is fantastic. The facilities are clean and relaxing and the staff is professional, friendly and helpful. I have had several services and can recommend Nancy as a masseuse. She is excellent! If you are looking for a spa experience in Munich I recommend!!

1 Francesca Mitrofan - 4 months ago

It would have been a 5/5 stay if the hotel would have returned one of my shirts which was stolen from my room.

Truly disappointed by the fact that personal property would be stolen in such a prestigious hotel and the low-quality customer care received when trying to resolve the matter. Telling customers "it is not the Hotel's problem what goes missing" is truly a shame given the high-quality standards The Charles chain tries to maintain.

5 Cyril Coste - 2 months ago

5 stars all the way.

Great service from the front desk and waiters.
Everybody is helpful and pays attention to details, anticipating your needs.

My room was very spacious with all amenities you can expect.

Recommended!

5 Natalie Kim - 5 months ago

I really enjoyed my stay here and would highly recommend the hotel.

Some highlights. 1) The room was very spacious and had an armchair, a loveseat, and a small table. The bed needed its own zipcode. On top of that there was enough space on the floor to do yoga. 2) The service was impeccable. I felt welcome and well taken care of throughout my stay and they had thoughtful little touches that made the stay extra special. 3) The location is hard to beat. It's ~3 min walk from the main station and 10 min stroll away from Marienplatz. It's also right across the old botanical garden so there's plenty of greenery around.

10/10 would definitely stay here again.

5 Erin Viney - a month ago

Friendly and helpful staff. Clean and spacious rooms. Beautiful sunny terrace with great selection of drinks. Central location. Highly recommend

4 Nenita Casuga - 3 months ago

Original: I don’t know if I will rate this hotel five stars. We stayed here for 13 days so it’s enough to observe that their housekeeping is so inconsistent.. Once, they left the balcony door open and some insects came in, twice they didn’t even clean our room. I was sure I left the service light on for both times. They hardly replace the toiletries unless you ask for it. Most do but some of the valet don’t even offer you water when you pick up your car. They don’t have an ice maker and they only provide two small bottles of water, one with gas and one without for two people staying in the room. This kind of service is not really 5-star level. The location is quiet but it’s right next to a park that’s frequented by mixed types of crowd. They do have a high-speed internet and quiet rooms. I wish I picked a hotel that’s closer to Marienplatz or Odeonsplatz. I think that’s a better choice.

Follow up: 5/25 They addressed our issues and did an excellent job following up on it. The guest relations manager, Xiao Yi (unsure of the correct spelling) did a phenomenal job connecting with us and understanding what happened. Now hers is a five-star service, IMO. Thank you for allowing us to leave Munich with joy—the same way we arrived.

5 Hamads Profrogger - 4 months ago

Great location, awesome service and fantastic rooms. Another Rocco Forte win ????

I’ve stayed at the de russie and savoy and they’re all quite impeccable to say the least.