My Fitness Club

3 Vinícius Aquini - a year ago

Bad experience. You cannot cancel the contract anytime like they say in their adds. I am trying since the end of November to cancel my contract. The cancelling function on the website doesn't work. They reply they will not issue refunds because they offer you online courses.

Updated status: They solved the problem in the end!

1 Laura E. B. - 3 years ago

Spare yourself a bad experience. First you cannot cancel your plan anytime as it is announced! Second I was given wrong informations when I called before subscribing. I was only interested to use it for the swimming pool and subscribed to the unlimited plan. It turns out the pool is not included despite what is announced. They will reimburse you the next month up to the amount of your plan. You have to send the receipts and you keep on getting emails that tells you your files are too big and they can't use them... Overall it feels completely amateur and maybe it's even a rip-off.

1 Tatiana S - 3 years ago

worst ever system, very buggy app due to which I had lots of problems with scanning the ticket and completely helpless and ignorant support. other studios offer like 50 times more options. here you will find only outdoor trainings all around and couple decent studios offering smth else. was lucky to get a free month card, otherwise would never pay for this

5 Lucia Amelia - 4 years ago

I like the system so far. I like being able to pause my membership on their platform and being able to use it all over Germany. I would like to be able to cancel the membership on the website too. I did not find this option.

1 Alan Shore - 2 years ago

Gyms disappear silently from the map without notice. only to find out when you try to enter the gym and told you don’t have access anymore (fitness first hamburg stephansplatz)

1 Eva Achleitner - a year ago

(Translated by Google) it all sounds good, but it doesn't work in practice, you book an hour and it has to be reconfirmed by the provider, which usually doesn't happen, then your ticket for that day is gone and if you booked the hour for the evening you can no longer train, at least it doesn't work with the online lessons, you can then send an email to my Fitness Card, but that doesn't get you anywhere either, they won't be answered until hours later, you will get the ticket credited , but if you've signed up for the evening, that's no good either. My conclusion after 2 weeks, the € 99, u200bu200b- is a waste of money

(Original)
es hört sich alles gut an, allerdings funktioniert es in der Praxis nicht, man bucht eine Stunde und die muß dann vom Anbieter rückbestätigt werden, was meistens nicht passiert, dann ist dein Ticket für diesen Tag weg und wenn du die Stunde für den Abend gebucht hast, kannst du halt nicht mehr trainieren, zumindest mit den online Stunden funktioniert es nicht, du kannst dann eine email hinschicken zu my Fitness Card, das bringt dich aber auch nicht weiter, die werden erst Stunden später beantwortet, das Ticket kriegst du zwar gutgeschrieben, aber wenn du dich für den Abend eingetragen hast, dann nützt das auch nichts mehr. Mein Fazit nach 2 Wochen, die € 99,- sind rausgeschmissenes Geld

1 Romy Schmidt - 2 years ago

(Translated by Google) Absolutely underground support. I have currently booked 2 tickets (member who has been paying and using continuously since the end of July 2019)
Wanted to redeem a ticket in the studio on Christmas Day 2. This was not possible, my complete account was deleted and my standing order was canceled. Who does that please? Tomorrow I want to redeem the next ticket and of course book more tickets. But that is not possible. The support has been informed, but of course does not respond on the holiday.
Of course, the monthly amount is debited regularly - strangely, this always works.
This is not my first reported incident, but it is by far the most outrageous!

(Original)
Absolut unterirdischer support. Habe derzeit 2 Tickets gebucht (seit Ende Juli 2019 ununterbrochen zahlendes und nutzendes Mitglied)
Wollte heute am 2. Weihnachtstag das eine Ticket im Studio einlösen. Dies war nicht möglich, mein kompletter Account wurde gelöscht und mein Dauerauftrag wurde gekündigt. Wer macht sowas bitte? Morgen möchte ich das nächste Ticket einlösen und natürlich weitere Tickets buchen. Doch das ist nicht möglich. Der Support wurde informiert, aber reagiert natürlich am Feiertag nicht.
Der monatliche Betrag wird natürlich regelmäßig abgebucht - dies funktioniert seltsamerweise immer.
Dies ist nicht mein erster gemeldeter Vorfall, aber der weitaus unverschämteste!