4
Roy C -
3 months ago
If you are new to Germany, I definitely recommend you to try their Pork knuckle because the pork skin was crunchy while the meat was tender, juicy with some fat attached. If you ate them together, you would enjoy it a lot. Regarding the customer service, I do agree some of previous reviewers about their inconsistency of hospitality. In my case, I was lucky and served by an excellent waiter. Unfortunately, I did not ask for his name. He did an amazing job and often went over to chat with me to see if everything was ok. However, when I wanted to pay my bill, a bad experience began. When I sought one of waiters/ waitresses for paying my bill (because the one who served with me was busy on serving others), they pointed me to a different person. I had been redirected two times already. I understood they (waiter/waitress) might have some rules that they were only in charged with their appointed area. However, they could at least pass on a message to the one who served me in relation to my request of bill since the waiter who served me was in and out. Based on my observation, internal communication is lacking. Thus, one start is removed from my rating to reflect the current management and its teamwork effort. Nevertheless, this one start reduction is not implied to the one who served me during my meal.