1 Christina - 2 weeks ago
First I must say this is a great location for visiting the beautiful old town area. However my poor rating is due to multiple problems: the extremely narrow parking spaces. I had to drive around several times to try to find a space that I felt my average size car would fit. I hoped when I returned that no one would have hit my vehicle when they attempt to park as well. Secondly and the most stressful was when returning to the parking garage the door I had exited from was locked! I had to walk and locate the area where you drive into the garage and find my car from there. Then to make matters worse, when I went to exit I thought I would pay at the exit with my ticket. No. The gates wouldn’t open. When I figured out how to access a speaker at the gate to talk to someone, he barked at me to “speak in German!” As if everyone who visits Heidelberg speaks German. I apologized that I didn’t speak German and he clearly could speak English well enough to advise I need to pay first at a machine someplace inside the garage. Thankfully I saw a kind German woman who pointed me toward the paying machine which accepted my credit card and I escaped this horrible parking garage experience!