1 Alexandra Dcrn - 4 days ago
I am very disappointed about your quality. My sweater is pilled after 10 days, without having washed it.
Customer service never answer me. I strongly advise against this shop.
Edit: Finally the customer service say that "Pilling (unfortunately) often occurs with many fabrics and is therefore not a reason for complaint. This is because pilling is not a sign of poor quality. Likewise, it is easy to fix, for example with a lint razor or a classic (disposable) razor."
It's look like a joke and very unprofessional.