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Jonathan Colin -
a week ago
Beautiful restaurant but lots of room to improve in CUSTOMER SERVICE and FOOD QUALITY, considering the PRICE per ticket and comparing with another Japanese restaurants like NOBU And ZUMA.
We were 2 people. We had scallops dim sum, watermelon gazpacho, spicy tuna taco, miso eggplant as starters.
Up to that point food was ok but nothing extraordinary, drinks were fantastic though. (shiso smashed ????)
We got really DISAPPOINTED when we received the Truffle beef tartare roll because it had ZERO truffle taste at all (which we all know this flavor is very hard to not recognize for its distinctive aroma and flavor). At the same time we received the loupe de mere sashimi in Ponzu sauce, another DISAPPOINTING dish coz the fish was flooded in Olive oil which made impossible to get the tangy citrus flavor from the ponzu.
We called the manager to explain the situation and she took the plate (beef tartare roll) saying she was gonna check with the chef.
There were 3 chefs at the sushi counter and when the manager explained to them the situation they LAUGHED at us and starting to look at us in a funny way, which I found it very disrespectful.
The lady never comeback to us explaining the situation, was Kim (our server, tall German lady) who came to us giving us the menu in a very RUDE way and asking us to pick a different roll. I have to a knowledge that she walked away while I was trying to give my constructive feedback back.
SHAME because as a chef I see the potential that JIN GUI has as a restaurant and disrespectful gestures make definitely customers not coming back.