CTS Eventim AG & Co. KGaA

1 T D - 3 months ago

BEWARE OF HIDDEN FEES!!

I purchased a VIP Packet for Green Day concert on 01.06.2022, which cost €220. The package includes some of the gifts. At first they said that the gifts will be handed on-site at the concert, but then they decided to send it via post. 2 months after the concert, I finally received the gifts via DHL, but I had to pay €25 EXTRA for "Zoll" fee in order to get my packet!!! Shouldn't this already be included when purchasing??? Why didn't Eventim take care of it, or at least let me know at first place???

1 Andrija Prelec - a month ago

Please don't buy anything via eventim.de. A concert was cancelled in March and they still don't want to pay me back without me spending even more money. I had to reach out to EU fraud prevention commission about my broken customer rights. Shady company with awful policies.

1 Yasemin Tatilde - 5 months ago

We have purchased tickets in 2019, which has been postponed to 2022, we have gone through online reimbursement process, as we do not have any PayPal account anymore, we want to receive the refund to bank account, no where online you can change the payment method, on top, call center doesn’t answer, they say go to FAQs, when you approach via online contact form there is a standard reply. So there is no way in contacting this company which has a hq in Germany, so this should be certainly ILLEGAL!!! In German we say: Finger Weg! Awful experience…

1 Amanda Ly - 5 months ago

They should go to jail. We paid 350 euros for tickets that were NEVER mailed to us. Number on website is fake. Case support team never responded. WHO STILL MAILS PAPER TICKETS IN THE 21st CENTURY?!?!

1 Heather Scharvogel - a year ago

One star is too much to give, they get -5. I purchased 230€ Worth of tickets for concerts that were cancelled because of COVID pandemic. The tickets were supposed to be refunded, I even had insurance on some of them. Eventim has done nothing to refund or give a credit back to me. This is CRIMINAL!!!FRAUD!!! What a ripoff.

1 Osman Arda Sezer - 3 years ago

AVOID IT LIKE ITS THE PLAGUE.

It is a joke of a company, with medieval practice and slow response.
First of all, the overpriced tickets you buy from the company has to be delivered to your home in Germany, otherwise you will never be able to go to the event you have already paid for. Do you not have a German address? Too bad, because you HAVE TO HAVE A GERMAN DELIVERY ADDRESS HAHAHA.

We did all that, even found a German Delivery address so we could collect the tickets (seriously, which century do you live in?)

Anyways, the tickets did not arrive. We sent an email about this, took them a week to respond, saying "did you actually not receive the tickets?" with an accusing tone. We said, yes "we actually did not". Then they sent an email asking us to write a FORMAL LETTER, with a pre-written text confirming that we have not received the tickets, print, sign and send it.

We did that, to save the ticket. At this point, we were doing every medieval thing they asked us to, because we paid waay too much for the ticket.

Days past, we were like alright maybe we will not be able to go enter because of their incompetence and slow service. The day before the event, we get an email saying "Congratulations, we now let you go into the concert area with the attached document, you need to print it and take it with you to the concert hall etc. etc. but it also said it is not a sure thing you will still enter" We are over the medieval practice at this point. So we were lucky enough to be given the permission to go to the event WE HAVE ALREADY FREAKING PAID FOR. We print the tickets, thinking we are ready after all the trouble.

Then guess what. We go to the hall on time, present the paper. THEY DID NOT LET US IN at the hall. They called a supervisor, they made us feel like scammers, super rude, made us wait for about half an hour.

Event already started, and then they said ok go, like its a Freaking blessing. We could not enjoy half the show because of your incompetence.

I thought about suing you, but you are not worth it.

aah and also, they have no English website, and when you buy a ticket they spam the hell out of you on your email.

Cheers.

1 Andrei Darin - 7 months ago

Surprisingly stupid company with surprisingly stupid practices. Also incredibly slow response time.