dreams Düsseldorf

5 weiq - a month ago

Lovely service! We were there for 4 nights, and they upgraded us to a king-sized bed. The receptionist is very nice and accommodating (e.g. bringing a kettle to our room when we wanted hot water, letting us check out late, providing us with space to store our luggage). The room was also clean and comfortable, definitely big enough for 2 people. The walls are a little thin (we could hear the TV going on in the other room), but other than that we have no other complaints (:

5 Tanya Ragu - a month ago

absolutely loved our stay at dreams! i wasn't feeling very well during the stay, so we asked if it would be possible to borrow a kettle from the hotel, and the reception placed it in our room. they were also very accommodating with late check out and leaving our bags earlier! they even upgraded us to a king size bed :) one note is that the walls are a little thin, so if surrounding occupants are noisy, you can hear it

2 Elisabetta Perrotta - a month ago

I'm sorry to say we had a terribile experience at dreams Dusseldorf.

The lack of communication was incredible- we received a message the day before our booking asking what time we would've arrived and we promptly let them know we would have been there at around 11am. No answer. We spent the whole night in train and we expected to be able to at least drop off our luggages once we arrived, as they knew we were going to be early. We got there and the door was closed, the reception empty. We knocked at the door after a few attempts at the doorbell, but nothing. We called them on the phone, on WhatsApp, we sent messages, nothing.
So we left, kinda enjoyed the city carrying around our luggages, and got back there around 1pm, still no one there, still no answer at the phone. At 1:50 the cleaning lady came outside to tell us the reception was closed and they were going to open at 2, so we waited 10 more minutes even if the reception lady was inside already, only to find out there was a problem with our room and they needed more time. We left and came back half an hour later and we finally got our room - the reception lady still had to go and check the room was clean before handing us the keys, and luckily it was.

The room was huge and very nice, but the lack of attention to details is evident: there's a kettle -positioned in a place with no plug- and two mugs, but not even a teabag or some coffee, it's just the kettle and the mugs. No wardrobes, no fridge, no safe, nothing more than soap in the toilet.

The reception lady is incredibly nice but unfortunately doesn't speak much English, which should be essential for this job.

And to round off, at 9:30 in the morning, with check out at 10/11, the cleaning lady entered our room- that was locked and with keys inserted.

We were probably just unlucky because we read such beautiful reviews before we came, but unfortunately we won't be back.

5 Musa Gardezi - 6 months ago

Best staff and their care. The lady was so kind that when we arrived with kids, we had appartament on 5 flour, she without charging any extra money give us appartament in 2 flour as it will be hard for us with kids to go by flour up flour. Very gently behave with kids. Offer them sweets to feel them good. Really generous staff

5 ali farokhi - 9 months ago

Beautiful place, good location, very Friendly host, clean and well reasonably priced, we had a nice balcony and the rooms had an electric kettle.
100% recommended

- no elevator (fifth floor)
- our room had a weird smell

5 Dimiter Stoev - a year ago

The place is great! The host greeted us and was very kind during check-in. She also told us what areas we could go to in order to avoid tourist traps, which was very nice of her.
The rooms were also clean and had everything you'd expect. The location couldn't be better. Definitely would recommend this hotel.

5 Merel H - 10 months ago

Very nice host, rooms are clean. The rooms are noisy. You can park your car in the street around the corner of new york pizza, across from the parking garage.