1 Jean W - 4 months ago
The experience was horrible … we were offered a room without AC, facing the street with heavy traffic. It was hot that night, we opened the window and it was too loud outside to bear. When we closed the window, it was too hot to sleep. So we called the reception, explained what happened and asked if we can get a different room. I was told he would call back in 10 mins after checking rooms. After 20 mins, no one called me back and I called again, and I was told there were rooms in the other side available but we would have to pay to get it. I felt blackmailed under the circumstance… it was some time past midnight already and they had available rooms…apparently no one would book them at that time for that night…They wouldn’t lose money if giving us a different room to help, but they didn’t want to help at all…Instead they decided to ask more money for it… We originally booked 2 nights there. But we decided to checkout after one night’s stay because of the horrible experience. Please try to stay away from this hotel if you can.