Radisson Blu Hotel, Cologne

1 Dean Hall - 3 weeks ago

I can't believe I'm one of those guests who is going to say this in a review, but this is now the worst hotel I've ever stayed at in my life. This probably sounds like hyperbole, but if you're looking for a hotel to stay - stay literally anywhere else4. The upstairs "garden" has not been maintained in years, and looks like the rooftop of an abandoned building. A previous guests empty water bottles were strewn inside my cupboard. There was no hairdryer. The air-conditioning stopped working at night. Staff told me that laundry had to be dropped to front desk. Room Service calls went unanswered. It was also horrifically expensive. It was so bad, our company has documented our rooms and will be disputing the bill and doing a chargeback. We will never stay there again while attending gamescom. It was always pretty average, but I don't know what has happened, but the experience is worse that what I saw when I stayed at the Radisson in third world countries, such as the Radisson in Kathmandu when the power would occasionally go out. The only explanation we can think of, when it was discussed amongst our staff, was that the hotel is shutting down and this last conference was an attempt to cash in quickly. Perhaps a reasonable idea, but the brand damage has got to be horrendous.

5 Eduardo Aparicio - 3 weeks ago

Go-to hotel for any conference at the Koelnmesse. It's conveniently close, a regular hangout for conference attendees, and has a lot of tables in the lobby and patio. The rooms are comfortable, clean and functional. The breakfast buffet has plenty of options, healthy and less-so-healthy.

2 Chris Cheever - 3 weeks ago

Checkin was fine, the ac in the lobby seemed to be either off or very weak. The breakfast was just okay - standard hotel food. But when comparing to the dorint, I’m not sure why you would choose to eat here.

The room is clean but full of issues:
- There’s a random puddle of water in the bathroom
- AC barely works, I’ve had it running for over 12 hours and it has dropped the room temperature only by 1c.
- The bed feel extremely stiff and not very comfortable. It like laying on a card box box that has some foam inside it.

I’m not sure if this hotel has just gone massively downhill since 2019 or what, but it is nowhere worth the price. I’d be happier in a hostel with a window ac unit, at least I’d be more comfortable

5 Patrícia Sato - 2 weeks ago

Hotel and staff were lovely. Special thanks to Emanuelle, who was very gentle and gave us all information we need from the moment we arrived to the end of our stay.
All premises also were very clean, organized and we felt safety and confidence to attend Gamescom, which was just crossing the street.

5 Yves Preissler - 5 months ago

Simply an outstanding team and hotel amenities.

- fantastic reception team (Robin u0026 Leonard and others); helpful; fast u0026 accommodative of special requests
- amazing location and proximity to trade fair
- new fitness u0026 wellness area with great sauna
- super rich variety for breakfast buffet

3 Arjo van der Sluis - a month ago

First time Radisson Blu, not impressed

Room for improvement:
-Most staff basic attitude is cold
-Several staff don’t understand German or English
-Airco in the room did not work properly. Airco does not have the capacity to cool a hot bedroom (outside daytime temperature 25°C) to a comfortable sleeping temperature
-Extra services and bar in the hotel are overpriced
-Cleaning staff entered the room, while we were not past the ‘check-out’ deadline

Pleasant:
-Clean room and facilities
-Good breakfast
-Nice sport facility (tv does not work there)
-Good temperature Swedish Sauna

2 Armando Caltabiano - 4 months ago

We had lunch and food quality was poor VS expectations of an hotel of such a name.
However the staff was very good.