Hotel NH Köln Altstadt

5 Judit Béres - 3 months ago

I liked the location of the hotel. Very central and convenient to reach the main points of interest. We all loved the breakfast. Huge selection and good taste of the food. The staff is very nice, always helpful!

5 David Miller - 4 months ago

The staff are amazing, especially the reception staff. I turned up at 9pm after a long and tiring trip and the staff couldnt have been friendlier or more helpfull. The room was nice, breakfast is superb and the one night I had dinner at the hotel it was good. I was here on business and I really enjoyed my stay here.

1 Sandy Nicole Langstraat - 2 days ago

Arrived Friday at 4 pm, went to our room, took a shower before leaving to a restaurant and we’ve got a call around 8 pm that my father in law has got an hart attack. Went immediately back to the hotel, grabbed our stuff in 5 minutes and told the reception that we had to leave immediately. After we were in the car I send the hotel an e-mail.. Because I booked a non-refundable room they will not give our money back, we didn’t even used the room. They only want to refund the last night (the cheapest of €100). We’ve paid over €400 (with breakfast), but they will not come with a solution at all.. It’s a shame. We’ve paid €300 for breakfast and a room we didn’t used. In this situation you can be a little bit more human, if they gave us something like a voucher it was also okay. They just send a short E-mail that it was my fault I booked this room, I also told them that it was not planned that my father in law would be lying in a critical situation in the hospital and I would be in Cologne for a business trip. Now they don’t even respond at my e-mails anymore. Will never ever book NH Hotels again if this is the way how they treat people who have just been through something terrible. Shame yourself!! Horrible situation.

5 Manuela Riquelme - 5 months ago

When it comes to this place, GREAT STAFF is the best way to describe it. They are amazing, dedicated, friendly and caring people. Shout out to Timo who helped us the whole way and we couldn't be more thankful. NH Hotels for life now!

4 Vipin Pandey - 4 weeks ago

Room was comfy with apt amenities, The staff members overall were cooperative.
I take away a star because of very few vegan/vegetarian options in breakfast and lunch buffet menu.
I asked for something vegetarian from the breakfast live counter and was given a plate full of raw vegetables as Salad.????????

2 Blake Everhart - a month ago

Beds are trash, the internet is even worse. They want to charge 10 euros PER DEVICE to upgrade. They have the free tier so throttled that opening web pages takes a long time to load. Its just to funnel you to overpay for wifi. Will never stay again.

3 SyrupDuck - 2 weeks ago

Asked 4x for extra blanket, never got one.
No airco, slept on floor to try and manage (hence the blanket for floor).

Breakfast was great, plenty of choices