art'otel cologne

5 Sameh Frihat - 2 months ago

High quality hotel! My stay was 5 days long (Mon - Fri) in Jun 2022. The stuff was really friendly and always helpful! All facilities are clean, and then provide the service with care to details.

For are really good! They provide you a variety kind of food! Meat, fish, vegetarian, and vegan.

5 Madalina Butnariu - 3 weeks ago

It's a lovely hotel. The rooms are large, beautiful and tidy, great taste in design. The personal was also very nice.
It was one of the best hotel experience, especially for the fact that they helped me having gluten-free items, for my celiac disease.

2 Lior Gafni - 3 months ago

This hotel is not good as it look like.
The area of the hotel feels a bit dead, no shops, restaurants or coffee nearby- you need to walk to the city.
Even though it look promising from the out side (I liked the concrete design) - it feels like low quality hotel and there Is definitely no proper art there. Notice that they have sauna - but you need to pay for it.
The most bigger problem was that the air conditioning wasn’t work in my room and I had the impression this is normal for them, so if you plan to go that hotel in summer- please keep it in mind.

The good things - the stuff in the reception was nice and try to be helpful. They give me discount of €30 because I complained about the air conditioning problems - but it really not worth anything considering the entire bad experience.

3 Shimir Bishop - 6 days ago

Hotel was overall ok. Sadly I wish I could add more to this but I was disappointed with the overall condition and setup of the room.

First, the lighting was very dull in the room and wasn't able to really have healthy lighting on a cloudy day or at night.

Second, the upkeep of the room was very subpar. There were spider webs in evert window corner and the inside balcony which I upgraded to was not upkept. I had to knock down spider webs to even see off the balcony which was not expected.

Lastly, the bathroom was not adequate or upkept. The sink is updated which has a slit on the center of an angled sink which is nice on the eye but when washing your hands or face for more than 5 seconds, the water builds up and takes forever to drain out. This was when more difficult for brushing teeth.

The location was ok but if you plan to enjoy city center be prepared to use lots of Ubers because the busses stop after a certain hour so you may not be able to get back and forth vs if you were in the city center.

The area around the hotel is nice. The chocolate museum is right behind the hotel and a nice view of the Rhine River, also a known Italian restaurant is behind the hotel as well right off the water.

Overall, the hotel is decent but please be aware of the above observations. Staff was great btw! You also have an option to have your bags stored securely if you come in before your room is ready.

4 John McCooe - 3 months ago

Air conditioning didn't work. Had to request change of room late at night. Moving all our gear, not a great experience. Also, had to pay €48 euro a night to park in the underground carpark. Not sure if the hotel subsidies this but we weren't offered anything or asked. Gym was ok, small but done the job. Again, no air conditioning here and have to pay extra for sauna.

1 Nienke van Etten - a month ago

Terrible hotel. Worst customer service from a hotel I’ve ever received. Front office staff is disinterested in providing customer service or solve problems the hotel has created. Due to a staff error, our room was booked in the system as ‘empty’, with the result that someone went into our room, and when we returned to our room, our door appeared unlocked. Front office staff guaranteed I’d definitely get a response to my many complaints about this horrible stay ‘by Monday morning latest’. It’s been near-two weeks. Nothing. Stay away from this hotel if you actually want a decent hotel experience. This hotel doesn’t even deserve 1 star.

5 Levin M - 3 months ago

Good hotel with a very well-equipped gym. There are dumbbells ranging from 12 to 22kg and a machine which somehow puts every machine you could find in a gym into single one.