Hotel Heinzelmännchen

3 Carol Bergel - a month ago

Good hotel option close to the central station by walking (15min). It was 3 days there just to see a concert in the city, it fits perfectly.
Cozy and clean room in a excellent location, also near groceries stores, clothes stores, coffees, restaurants and Chocolate Museum. Didn’t tasty breakfast. Affordable price. No lift.

1 Artemide - a month ago

I have to give one star only because I can’t give less. I cannot comment about this hotel because I couldn’t even get in. I made a reservation about a month prior and I paid a deposit, everything seemed fine. On the day of my arrival we found out that to enter the hotel you need a code that you should have received via email, because there’s no reception, but I didn’t receive any email. So I checked the spam email and there I found an email from the day before by the hotel saying that there was a problem with the payment and we had until 12 pm of the day after the email was sent to complete the payment. So we still had time. Once we arrived, we called and we were told that our reservation was cancelled because we should have paid by 3 pm, but the email said otherwise. Also we were told the room had already been given away and they couldn’t do anything. So we were left alone in Cologne and without a place to stay and without any help from the receptionist, who told us that it wasn’t her problem. Needless to say I will never try to book here again and I will never forget this terrible experience.

4 Benjamin Heinzel - 3 weeks ago

Nice place. Rooms are small and there is no water, or tea services. Automated key dispenser allows you to arrive at your convenience. Its about 15 minutes from the Hbf.

2 Danny Lo - 5 years ago

The location for the hotel was pretty fine for that price. The private parking in its backyard was very convenient. But that's all for the upsides. The room was pretty noisy because of the thin walls and the buzzing water pipes. The shower head was broken in our bathroom. The quality of Wi-Fi and TV was horrible. And after all the receptionist asked "Was everything OK?" as if she has never been in the rooms herself.

5 Mariusz - 11 months ago

Not bad. Clean, very good located. No elevator (4 floors!) no breakfast.

1 Chris A - 4 years ago

This place only has 3 free parking spots and has 40 rooms. You will not get free parking.

I clocked the wifi speed between 500 to 700k per second, it's too slow to stream Netflix and it would constantly disconnect.

The room was basic, but fine.

There is no elevator, so if you're on the forth floor you have a ton of stairs to climb.

The free breakfast was toast, jam or Nutella, lunch meat, fruit and not quite hard boiled eggs.

1 Beatrice Anatra - a month ago

Awful experience. I’ll never go back again.