Apple Schildergasse

1 Manar Bakro - a month ago

I had appointment to change the display of my iPhone 6 Plus, but after long time driving and walking to reach Apple shop in the Köln city center told me the guy in apple bar there that sorry apple doesn’t produce display for iPhone 6 Plus anymore!!!!! Apple know why I am coming,
Why I get that before in email or sms or any new Technology way , if you like to drive the future you need to be accurate like the Quartz inside your phones.

1 Zueva Kate - a month ago

Worst customers support I have ever experienced.
Rude personnel, waiting time extending and extending (15 min although there were nearly no people in the shop), the guy with mustache at the entrance: “change your mood, it’s your choice to wait or not, you can get out”. Thank you!!

3 Alexander Simon - 3 months ago

In general everybody we talked to was kind. That is why I give 3 stars instead of 1. Apple, you need to give better education to your staff. I now more about your product and what can you do with it then your staff. Also I would like to give a big 0 for the sales skills. Ended up buying from somewhere else.

1 Talal Malik طلال ملك - 3 months ago

Unfriendly staff compared to many other Apple stores I’ve visited. I waited 20 mins in an almost empty store for a few angry staff chitchatting. When I asked politely again for help I was told “let us finish our work first”. Definitely not Apple customer service level. This was today at 3:00pm.

2 Philipp Mirella - 3 months ago

Calling Apple Store cologne Leads to an endless phone waiting list and out of the sudden a voice says here’s the end and hangs up.

Really frustrating! At the beginning I was positive about the store, but so far the support hasn’t been successful

1 Thiago Figueiredo - 4 months ago

Worse service ever from an Apple Store. Manager - who said “we don’t work with names”, refusing to identify himself - would not even attempt to listen and try to find a resolution to the issue which one of his own employees created.

5 Virta Wagde - 3 months ago

Got my new phone here???? The service was very nice, the way they explained all the details and everything about the phone was admirable and got my phone with 2 years warranty which you only get in Apple stores !! Amazing purchase and experience!