NetCologne Shop Bonn

1 Mathias Skovgaard Lindholm - 3 years ago

Blocked internet access and no one knows what wrong. ‘Everything looks fine in the system’. Well, guess what - everything is not fine otherwise I would not be calling. Horrible call-center with rude and uncaring employees. I got to give it up for the young dude in the store in Bonn - he’s cool and very friendly but was unable to help. I will go talk to him instead in the morning as the call-center just hangs up on me.
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Update: we managed to find a solution last time and now my internet was closed again - even though I pay my bills at the right time ALWAYS. I called Friday last week and was told it would most likely be fixed by Tuesday - now its wednesday and its still unsolved. Without a doubt the worst company I have ever experienced and would not recommend for my worst enemy. I give it one more day and then I will find another internet provider.

3 Kruger Nyasulu - 5 years ago

The shop is centrally located. However, I didn't get English customer service on a Friday afternoon!

4 David Sebastián - 4 years ago

Good service

4 Sophie K. - 3 months ago

(Translated by Google) If you want good customer service from NetCologne, you should come by in person. Here you will be given very friendly advice and a solution will be found for every problem.
Customer service via email/hotline is usually a bit problematic (although I've had good experiences with it), but it's really good here in the shop.

(Original)
Wer guten Kundenservice von NetCologne möchte, sollte persönlich vorbeikommen. Hier wird man sehr freundlich beraten und für jedes Problem wird eine Lösung gefunden.
Der Kundenservice per Mail/Hotline ist ja meistens etwas problematisch (obwohl ich da auch schon gute Erfahrungen mit gemacht habe), aber hier im Shop wirklich gut.

1 Timo Kloy - a week ago

(Translated by Google) Lousy service, hotline full of lies.
In the event of a fault (and they often occur) you are in a fix and can ONLY wait and see.

(Original)
Mieser Service, Hotline voller Lügen.
Bei einer Störung (und die kommen häufig vor) ist man aufgeschmissen und kann NUR abwarten.

5 Emine Dincel - 8 months ago

(Translated by Google) My mother and I went to the shop in downtown Bonn and had great advice. Since we came towards the end of the shop but still needed advice, the employee Yusuf was very friendly and took the necessary time to continue to advise us, despite the shop being closed. He was very friendly and was always available for questions. It didn't take long to complete the contract either. In short, we had excellent advice and a very friendly employee.

(Original)
Meine Mutter und ich waren in dem Shop in der Innenstadt Bonn und hatten eine top Beratung. Da wir gegen Ladenschluss kamen, aber noch Beratung brauchten war der Mitarbeiter Yusuf sehr freundlich und hat sich die nötige Zeit genommen, um uns weiterhin zu beraten und das trotz der Ladenschliessung. Er war sehr freundlich und war für Nachfragen jederzeit ansprechbar. Die Abwicklung des Vertrages hat auch nicht lang gedauert. Kurz und knapp gesagt hatten wir eine top Beratung und einen sehr freundlichen Mitarbeiter.

1 irman thiessen - 9 months ago

(Translated by Google) Called the customer hotline and was on hold for about 50 minutes.
The first employee had to contact another employee, so another 20 minutes of waiting. After an hour and a half I was told that my email had been received and was being processed.

Incomprehensible. ????u200d♂️

(Original)
Über die Kundenhotline angerufen und ca. 50 Minuten in der Warteschleife gehangen.
Der erste Mitarbeiter musste einen andere Mitarbeiter kontaktieren, folglich nochmal 20 Minuten Wartezeit. Nach anderthalb Stunden konnte man mir dann sagen, dass meine Email eingegangen ist und bearbeitet wird.

Nicht nachvollziehbar. ????u200d♂️