SMEG Flagshipstore Berlin

4 Ofer Achler - a month ago

Nice people but out of stock on many items

1 Hjoni Moon - 3 years ago

Worst customer service ever. No communication available, workers trying to avoid the responsibility to others. I ordered 900€ worth oven plus accessories, in total I paid 1200€ approx. Informed that will be delivered in 4-5 days, ordered a two weeks in advance. Until one day before the delivery date I wanted, I didn't get ANY information form Smeg. So I called to the store and only information I could get was "the delivery company will get you in touch". And couldn't get any phone calls. Of course the delivery guys came later than promised date, without accessories. And now got a phone call from "Rhenus Home Xpress" and the person who I talked to me were extremely rude, so I decided to write this here. Such a great money to invest for the worst service, now even hate the brand itself, even I was using this same oven in my country for years.

3 Mishari Alhajeri - a week ago

how can contact you?

5 huseyin uma - 7 months ago

Very nice

5 Christian Salzwedel - 5 years ago

Top Ware Super Disigne

1 P. Wellenstein - 2 months ago

(Translated by Google) ATTENTION DESIGN!!!! not intended for daily use!!!!

(Original)
ACHTUNG DESIGN!!!! nicht zum täglichen Gebrauch bestimmt!!!!

1 Zhiwen Zhang - 2 years ago

(Translated by Google) A shop with a very poor service attitude! ! !
Asking the merchant for details is ignored at all
No patience to listen to customer questions
I like the design of smeg very much
I visited this store before
No service
If there are other guests
Will ignore me to serve foreign guests first
Discriminatory vision
The furnishings in the shop are also messy
Space is crowded
There is absolutely no way to easily see each item
When finalizing the purchase payment
Can't buy directly in the store yet
You have to listen to the phone and say the address
In the process of communication
The merchant showed extreme impatience
And very bad service attitude
Finally let me go directly to book online
Very poor shopping experience
Everyone, just go online to order
The experience in the physical store is really bad! ! !

(Original)
服务态度巨差的一家店！！！
向商家询问细节问题根本不予理睬
完全没有耐心听客户的问题
我非常喜欢smeg的设计
之前也来这家店看过
没有什么服务
有其他客人在的话
也会把我忽略先去服务国外的客人
带有歧视的眼光
店里的陈设也很乱
空间很拥挤
完全没有办法方便的看到每一件商品
最后确定购买付款的时候
还不能在店里直接购买
还得需要自己去听电话说地址
在沟通的过程中
商家表现出极其的不耐烦
还有很恶劣的服务态度
最后竟然让我直接去网上预定
非常差的一次购物体验
大家都直接去网上订购好了
在实体店的体验实在是太差了！！！