OrthoPhysio GmbH & Co. KG

5 Sérgio Vinícius de Sá Lucena - a year ago

I was treated by some professionals there and I really recommend it. Theo and Martin were quite amazing, always explaining everything to me in details. The place is also very organized. I also would like to name one of the receptionists which really knows how to deal with people and does an amazing job, but unfortunately I don’t know her name. They make the difference being excellent in what they do, and besides that, also smiling and treating people well (it should be normal, but unfortunately it’s not so common).
Ah, and besides being well located in Friedrischstrasse , they speak English there.

1 Oussama Jarrousse - 3 years ago

I had a truly bad experience with the administration/management of OrthoPhysio GmbH at Friedrichstraße 94. If you are not an Athlete or a famous person, don't go there!

- They kept rescheduling the date and time of treatment sessions on the basis that one of the their team member was sick or absent, which can happen sometimes, but should not happen that often.

- Most of the time they had to postpone the appointment 1-2 weeks after the original appointment.

- From 10 appointments at least 5 were rescheduled by OrthoPhysio and i believe that as a result of the irregularity of the treatment, and the long time span between session, there was no improvement in my condition.

- When i pointed out that i am not happy with their lack of capacity, and that they should hire more people or admit less people to treatment, they said no everything is fine.

- I always showed flexibility when they asked for changing appointments, and i am a busy man. On the other side they didn't show flexibility when my second doctor referral was 1 day late, and they did not admit me a physiotherapy session. They could have offered the session to be billed separately, they could have allowed me to access the gym without therapists supervision, but they decided to send me home and were very rude.

- After that incident, i asked to cancel all my future appointment, few week laters, i received an invoice with a penalty for not attending scheduled appointments (which i actually asked them to cancel in person). When i called to clarify the issue. They said they cannot cancel it on the phone and that i have to be there in person to discuss the penalty invoice, which i did on my own time without compensation.

Honestly, I blame the management of the company. But i don't like criticism for the sake of criticism: Here are some suggestions on how they could improve:
- They should take complaints that are made in person by the patients seriously. Instead of dismissing them right away.
- They should hire more staff or accept less patients.
- When rescheduling of treatment is inevitable, they should keep the therapy goals of patients in mind.
- They should not send penalty invoices to ex-patients, and be ready to compensate them for the time they have to come in person to clear it up when the mistake is clearly made

5 Anna Varosyan - a year ago

I started to visit OrthoPhysio 1.5 year ago with terrible pain in both feet. When I went there, I was in a state when the pain was killing me even after 1km of walking. Not talking about running. That time I was thinking that I can never run again. I was just hoping to be able to walk again.
My doctor sent me there for the sport (Krakengymnastic). What can I say? Physiotherapists are AMAZING. In 2 days, I have my last visit to OrthoPhysio. I don't have any pain, I can walk as many kilometers as I want (from 10km till 20 km is no problem again). Today we did a 5 min trail run. No pain. All Good. Thanks to all of you for bringing me back to a normal life. You all are great! I cannot be more happy.
During 1.5 year never had a problem finding a proper time for my visit. Receptionists are all good and very friendly. Rescheduling was never a problem.
What I would like to see changed? I would be happy to see the names of all physiotherapists somewhere (webpage, etc.)   As I said, all physiotherapists are good but what I didn't like too much, is changing physiotherapists very often, but that was acceptable.  Please forgive me for possible mistakes in names... I was always happy when Kathrin W. or Peter L. was my trainer. Your changes of my training plan were always the best. I am also very grateful to Sophia ?, Asrar ?, Felix ?. You all are great!  There are also other physiotherapists whom  I would like to mention but I don't remember the names:(
Thanks again to all of you in OrthoPhysio for your amazing work.

1 Olga Arribas - 3 years ago

I had 20 physio sessions and had around 8 different physiotherapists. It is impossible that you get a good treatment like this. Every time you have to explain what happened when you have a new physiotherapist. And each of them uses different massage techniques :( I complained about it when I had the appointment with the doctor, and he said they are not the same company! wht!!! They tell you to go downstairs to arrange the appointments as long as you have the Überweisung. So my tip: go to another Clinic for Physiotherapie.
The physiotherapists are good to be honest, but the organization of the Clinic is horrible. Moreover, the staff at the reception could be nicer.

ADDITION AFTER ANSWER OF THE OWNER:

Thanks for taking the time in answering.
I have updated a file where you can see the number of Physiotherapists I had in this 20 sessions.
Honestly....would you accept if for you of some of your closest ones...?

5 Sherri Williams - 6 years ago

Great service and the receptionists speak English, which is helpful. (Not all the trainers/doctors do, though.) There's also everything you need in one building - orthopedic doctor, physio therapy, Sanitätshaus, etc. It's also very easy to get to - right across from Friedrichstr S- and U-Bahn.

5 Stef Morgner - 4 years ago

The therapists are friendly and pay attention. I feel in very good hands at OrthoPhysio!

5 Adrian Radünz - 9 months ago

Great team, professional treatment